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Border Plumbing, Heating & Air Testimonials

At Border Plumbing, Heating & Air, we aspire to continually provide our customers the best services, expertise, value and experience when they choose us for their residential and commercial plumbing, heating, cooling and air quality needs.  You can read what some of our existing customers had to say about us below or give us a call and try us for yourself today:

Overall Rating Border Plumbing

Border Plumbing
5 Star Rating
(643 Reviews rated 5 Stars)
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We had a leaking water tank and I call Border at about 7:30 AM and by 5:00PM we had a new tank and hot water!! Matt came and gave us a firm quote and then got to work. The working area was quite tight and Matt had to remove some items in the mechanical room just to get the 20" he needed for removal and replacement. Matt was cheerful and polite throughout the work and this was his third tank of the day. As the job was being tested he found a leak on a faulty vacuum valve and went about replacing it, no muss no fuss. Water tanks are certainly not cheap but with the work Matt did I feel we got good value for our money - thank you Matt

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after a few checks of both our AC/Furnace, I mentioned to Justin I was thinking of a new unit..Jay was excellent in his explaining of it..Christine was great in getting back to S, Justice and Dustin came, were efficient in what they did, installation etc..The floor vent arrived, both Justin and Dustin arrived, vent installed, sounds so much better, Dustin had made one to keep our cats from falling in..Justin noticed recaulking had to be done, as well as gas line was redone, Thanks Justin, from Christine in the office to the guys who have come to our house, except for one hiccup, which was resolved, Mike and I ave been pleased with the service..I also want to say one time when Justin came with an apprentice, he was patient and explained everything to him...Thank you for getting back to me re the review yes I was having a hard time getting in to write this..hope I haven't gone on and on..Thanks again..Border has smart, courteous, guys working for them..Sue Harris

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Matt attended our residence to repair numerous small items. Prior to his arrival he was tied up in a traffic back up and detour. He advised us immediately, we appreciated this. On his arrival he inspected all of the items that I wanted him to repair. He quickly assessed the work required, gave me an explanation of what had to be done, gave me very satisfactory quote. Worked very had and long hours. Matt was very knowledgeable with excellent communicative skills. We are extremely satisfied with the work completed. Your company should be proud of this employee. Your front end staff were also very helpful and kept us up to date on appointment times and arrival times. Dave

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My wife and I are new to Kelowna since August/17 when we moved here from Langley BC. We live in south east Kelowna in a mobile home park where we purchased our home. During our reno's I decided to relocate our electric water heater and do some piping upgrades as well. In the last couple of months I have seen Border plumbing & heating coming and going from our park and decided to give them a try to do our work, what a great choice I made. We booked the appointment on line and were lucky in getting Steve Spracklin to give us a quote and do the work for us. I could not be happier with the great job Steve did for us. The job was completed & cleaned up in a very professional manner . Border Plumbing , Heating & Electrical hit a "homerun" with the great personable service Steve gave us. Border plumbing will now be doing all and any future work for us. Wendy & Laurie Myles

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I would not hesitate to refer this company to my friends and relatives. Aaron was very thorough, helpful and honest in his approach. I like this company and recommend anyone to sign up for their service agreement.

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Aaron was professional, very knowledgeable, courteous and a great ambassador for Border, which are the reasons why I continue to select Border for my plumbing and heating needs. Thanks!

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Hi my name is Sharlynn and I had Mathew come to my home today. He works for Border Plumbing. He did an awesome job. Got the clog fixed. He told what he was doing each step so I understood well. He was here with the hour. He's a very nice young man and I thank him for the job well done

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Justin is very thorough and explains every issue and potential issue with our HVAC system in detail so that I can make a smart choice on repairs or replacing components. Highly recommend dealing with Justin and Border!

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Julius and Dustin installed a new **************** Furnace in my home recently. They arrived on time, completed the work on time, reviewed everything with me and left me with a new furnace and thermostat functioning perfectly. Very happy with the work ethic of this team, their respect for the household (keeping things clean, wearing boot covers, cleanup when done) and safety practices.

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He was excellent with all his information

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Excellent service from Justin! Extremely knowledgeable and honest. Would highly recommend Border plumbing and heating. I had an issue with another tech...not Justin...and it was resolved immediately and with excellent customer service.

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We had a new furnace/air conditioner unit on the 1st day of snow. Took two days - Julius and Dustin were the main servicemen - and all I can say is that Border Plumbing is very blessed to have these fellas working for them. Very professional, courteous, patient, organized, meticulous, dedicated and caring are just a few of the personality traits of these great guys. Fabulous job, guys, looking forward to seeing you in the spring!

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Having water leaks is always stressful but after I called Border Plumbing, they sent a tech by the name of Mathew out to fix the problem. He explained what had happened, how he was repairing it and the cost. Mathew is a very polite, courteous young man. Thank you for the great service.

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Owen Miller was so courteous and helpful. He quickly pinpointed the problem with my furnace and just as quickly fixed it - in two minutes, without charge. I cannot overemphasize how important friendly service is in the creation of a business; Border Plumbing has go it! I'd go with these guys any day - and so should you. Cheers!

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Once again we are impressed with Border and their employees. We were given a prompt appointment and expert service. Justin arrived right on time and performed the gas line service quickly and expertly. Service second to none!

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Had Aaron from Border Plumbing and Heating serviced my furnace/air conditioner yesterday. Once again he was professional , right on time, and completed the job efficiently. The guys at Border are the best! Aaron also took the time to reset my thermostat for me, as it was not working properly. Thanks Border and Aaron!!

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Justin has serviced our furnace & air conditioner for many years. We feel Justin is an excellent serviceman. He is very knowledgeable, totally reliable, great communication skills. We feel so lucky and totally trust Justin.

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Justin was at my home for the second time and I am very impressed with his expertise.Excellent work Thank you Justin Lund

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The technicians are very helpful and completed the service quickly and efficiently

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Good service from initial visit to completion. Thorough and attention to detail and informative for what we needed to do to comply with regulations concerning a gas range even prior to our decision to choose Border Plumbing Heating. Issue with the electrical was dealt with immediately as was adjustments with the range and anchor. Furnace was installed so as to give best performance not easiest install while working in a not so perfect crawl space. Knowledgeable and friendly service.

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Prompt courteous and knowledgeable service, Justin explains everything and takes photos to show me. Thank You Justin.

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great service as always

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Just had my furnace serviced by Aaron S and he was very thorough and courteous. A great job well done and this is why I use Border for all my mechanical needs.

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Great service, as usual.

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Once again I've had the pleasure of meeting another employee from Border Plumbing and Heating, Myles ********. He was here to make sure everything was up to Borders standards with my furnace/ac.. He answered all my questions without hesitation, explained things to me and assured me that everything was in good working condition. Like the others I've had here over the years he was a real asset to Border Plumbing and Heating... Good job Myles, see ya next year! Nice smile.

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Thank you so much Julius ****! Absolutely perfect service and this team member is very knowledgeable and professional. All of the staff members at Border have been fantastic and literally took care of everything....I cant say enough about my experience with the office staff and the team that came to my home.

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I selected Border based on their current reviews and wasn't disappointed. Mathew was professional and completed the job (kitchen faucet replacement) quickly and efficiently. Could probably find a cheaper alternative but as the saying goes, you get what you pay for. Great service!

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Aaron arrived promptly, was friendly and business-like. The work was completed quickly and efficiently. We were glad he came.

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We had them install a new furnace and ac and were very pleased with the service. They are competent, pleasant and very knowledgeable and always made sure they cleaned up. Even tho Julius had a difficult time with some of it he persevered and was good natured about it. We would recommend them completely.

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Excellent service, good price & expert technician

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I am very pleased with the professional work of Border Heating. Jeff, the Service Technician, was punctual, courteous and efficient. He explained the work he was doing, and discussed concerns he had with the operation of the furnace. Jeff had the supplies he needed in his vehicle, and the servicing and repair of the furnace was completed in a timely manner. I can also recommend Border's "Energy Savings Agreement" plan for savings and peace of mind in emergencies. Thank you, Jeff and Border Heating!

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Excellent service, Jeff C. Was very professional and explained everything . Would recommend .

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Thorough, efficient and professional service. Thanks!

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Dealing with Justin was such a pleasure. You can tell he thoroughly enjoys his work. He did an excellent job for us. And most importantly, I felt like I could completely trust him. The comfort level he left me with was bar none.

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Aaron was great in explaining our options regarding the air conditioning. Very polite a professional.

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Thorough, respectful service, thanks Aaron.

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Thank you for your excellent service. I will make the changes that you have suggested to ensure the life of my air conditioning unit. I look forward to seeing you in the spring.

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Jeff provided prompt, friendly, and professional service. This was a routine service check up and we were delighted with the service and Jeff's courteous and helpful attitude. He answered all questions thoroughly, ensuring that we understood all of the information he was conveying to us.

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It was a pleasure dealing with Dustin & Julius of Border Plumbing Heating & Air who installed our air conditioning unit. Both were very courteous & professional. We couldn't be happier with their service.

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We were very pleased with Waldemar. We were expecting to purchase a new water heater but were pleasantly surprised with his expertise and we might be fine for a while yet. Waldemar was very knowledgeable and an excellent plumber. It was a good experience with Border. Thanks Waldemar.

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He was very nice and informed.

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Matt was excellent, courteous and efficient. Explained the problem and fixed it. Cleaned up his work area. Explained the bill and answered our questions. Was really professional in uniform and knowledge.

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Steve did an excellent job of installing my sinks and correcting some bad plumbing under the kitchen sink.

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Big thanks to Owen and Dustin for getting our a/c installed....and to Border for helping us get thru the process without any grief. The guys were professional and knowledgeable. The service was wonderful and I will definitely call you again and recommend your service

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The service was quick and efficient. Done within the hour. I was happy with the work.

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We recently had our air conditioning system serviced by Kevin ********* of Border Plumbing, Heating & Electrical. We were really impressed by Kevin's work manner and attention to detail. He was very careful to keep the inside and outside of our condo clean while performing the messy job of clearing several years of accumulated grit from the cooling unit rad. It was quite obvious that this had not been done in a very long time. We appreciated his work, his manner of explaining what was needed and the positive results. Thank you.

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The installation of my new furnace was carried out by Dustin and Julius of Border plumbing heating &electrical. The work was carried out professionaly, competently and with minor inconvenience.The post installation clean up was commendable. I would recommend the company and staff, including AAron who done our service inspection, and Jay who provided an estimate,to anyone. I will hasve no hesitation in contacting early next year this company to instal a new cooling system.

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Just had my A/C serviced by Border's technician, Myles Pawlessa, he did a great job and was very thorough with the servicing. really good company and great staff.

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Matt came yesterday to fix some plumbing issues. He was polite and thorough.

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Was in a bit of a pickle with hot water tank down and missing part, but even though it was nearing a week of no hot water I found Mathew Radchenko was going above and beyond to get the problem dealt with and get us hot water again. Highly recommend him for anyone needing any plumbing needs!

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Myles was the service technician that Border and Heating, Electrical sent to my house to provide a service check on my A/C. He was very professional, helpful and easy to talk to during the time he was at my house. I would rate this experience as a 5 star review.

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Jeff Cole's and Dustin Pratch were courteous and efficient. They explained the process of the installation of the air conditioner and I had the opportunity to ask questions as they progressed with their work. Pleasant and professional. Thank you, Jeff and Dustin.

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Once again, excellent service from this company!! Have dealt with them for a few years now and never had one complaint!! Myles P was here yesterday and such a polite and knowledgable young man! Thanks to all at Border - must say I love the pink van!!

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After our old system was found defective, we were professionally consulted by Border Plumbing on a new HVAC solution. The team that proceeded to do the installation was lead by Julius **** from Border Plumbing. It was a very positive experience seeing the installation being conducted. During the entire time Julius was very courteous and always willing and able to explain the full functionality of the various components of our new gas furnace, ac unit and thermostat. Even when I requested changes to where the piping for the gas furnace was going to be run, Julius and his assistant were quick to look for alternative ways to run the piping so that we have better access to our nearby storage shelves. I can recommend Border Plumbing's service installation team based on our excellent customer experience with Julius ****. Thank you for a job well done.

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These guys are true professionals, efficient, accommodating, thorough, and fair, from point-of-contact at their admin reception to on-site service to post-service review of work completed. Myles P is an outstanding new addition to their team in both personality and skillsets. Highly recommended.

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Good service and friendly staff

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Myles did a thorough job, was very helpful

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We had Mathew Radchenko from Border out to replace an outside house bib. It required crawling under the house (mobile home). He did the job quickly, left no mess and was on budget. Thank you Matt for you quick and courteous service.

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Kevin was on time and was very efficient and polite. He explained everything that he did and made sure that I understood. Thanks Kevin

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I was impressed with Border Plumbing, Heating and Electrical's response to my A/C problem after weekday hours, and their quick follow-up on Monday morning, including diagnosing the problem, ordering the required parts and performing the necessary repairs. Excellent, prompt and courteous service. Many thanks from a satisfied customer!

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Myles ******** did our servicing on July 28/17. He was efficient and ever so pleasant. He went over the service report thoroughly, explaining, in understandable terms, how our equipment was running. any questions I had were answered.

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I was very pleased with the service provided by Jeff C. He was very professional and knew his stuff. Jeff noticed that the heat exchanger in the furnace appeared to have been replaced without being documented on the furnace and took the initiative to call into the office to find out when or if it had indeed been changed. Jeff also inspected the A/C unit and notified me that although the unit was working it had tripped twice while he was there. As I had anticipated, the unit was undersized for the size of the house and was working too hard to keep up with the A/C demand. Jeff also provided a great summary of both units and what we could expect from them going forward. Overall I was extremely satisfied and would definitely recommend Jeff C. for your HVAC needs.

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I was very pleased with the service provided by Jeff C. He was very professional and knew his stuff. Jeff noticed that the heat exchanger in the furnace appeared to have been replaced without being documented on the furnace and took the initiative to call into the office to find out when or if it had indeed been changed. Jeff also inspected the A/C unit and notified me that although the unit was working it had tripped twice while he was there. As I had anticipated, the unit was undersized for the size of the house and was working too hard to keep up with the A/C demand. Jeff also provided a great summary of both units and what we could expect from them going forward. Overall I was extremely satisfied and would definitely recommend Jeff C. for your HVAC needs.

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I dealt with Kristina in the office who went out of her way to make sure that the appointment worked with my schedule. Jeff came right on time and was without a doubt one of the most cheerful, most knowledgeable technicians I have dealt with in any field. Both Kristina an Jeff are amazing professionals who represent Border in such a way that I would never deal elsewhere. I have been talking about them to all my friends. Thank you both!

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Excellent service from Jeff Coles! Very knowledgeable and courteous. Highly recommended!

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I phoned Border at 8:10 with a A/C problem and within 3 hours I had Kevin W at my door to work on my problem. Very friendly and knowledgeable young man. Once he was finished he took the time to explain the problem. Great technician and great company that i wouldn't hesitate to recommend them to my friends, which I have over the years.

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Service Tech, Myles P. explained everything he had done to service our AC unit and what may need attention next year. He was polite, professional and respectful. We have dealt with Border Plumbing for a few years now and have always been happy with the service. We would recommend the company to anyone looking for a dependable heating, plumbing and electrical company.

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great job as always, thx

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Great service again. Myles came to do our A/C maintenance, was quietly efficient and gave a helpful summary of the report at the end. Thanks!

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Great service from Jeff. He was informative and very personable.

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Matt R. showed up on time and within minutes had assessed the problem, gave me an estimate, and began the job which was completed promptly. Matt was courteous, professional and is a great ambassador for your company, we purchased the service package also after he fully explained the program. Thanks Matt !

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Steve provided excellent service. When he arrived he was professional and friendly. He quickly and efficiently resolved the plumbing issues in my home. I will definitely call Border again if I need work done in the future.

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Excellent company..professional service specialist Aaron....honest...very knowledgeable...arrives when promised..would always recommend them...

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Responsive, honest and friendly.

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WOW, WOW, WOW!!! It's so hard to find professional, courteous, respectful and competent help, anymore, yet that's exactly the kind of service we've received from Border Plumbing! Julius Khan and Dustin Pratch had arrived exactly when we were told they would be here, and they immediately introduced themselves, and politely explained everything they would be doing! They answered our questions with such patience and confidence! My husband, son and I, all work from home, so after our initial inspection, when I was told that we were going to need a new furnace and air conditioning unit, I was so afraid of not being able to work. Lets face it, replacing those two units, is NO easy feat, but Julius and Dustin, worked so quietly and efficiently, while never once disturbed our work schedule. When they left yesterday afternoon, they made sure we clearly understood all the work that was already done, and they told us what time to expect them back this morning. They showed such respect for our home, and kept everything so neat and organized! They treated our home, as if it were their own home, and I have to say, NEVER, in my entire life, have I experienced such phenomenal customer service! My whole family is in complete awe, over this experience!! I can't thank you enough, Border Plumbing, Heating and Air.... Julius and Dustin, took what we expected to be a very stressful situation, and totally alleviated that stress by replacing it with kindness and professionalism.

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We were very pleased with our recent service call. Matt Radchenko conducted a comprehensive assessment of our plumbing systems and made priority repairs. Working well past the usual end of the day, Matt stayed until the job was done to our complete satisfaction.

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Air conditioner broke down and made the call around 8:25pm...by 9:30, Aaron had the A/C unit fixed and running. We really appreciate the efficient and expeditious service. HIGHLY RECOMMENDED.

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Nice to do business with a great young gentleman. Doesn't happen a lot these days. Keep up the good work.

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MAT was helpful in finding solution for my plumbing problem with an innovative ideas. Thanks.

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100% satisfied with Matt's knowledge and ability to zero in on and rectify a problem . Will definitely call Border in the future if needed. Thank you Matt!

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the plumber Mathew ********* was exceptional very prompt,courteous, and will be the person i request for all my business with border plumbing heating and air. recommend other people to request this person. B.*********

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Myles arrived on time and did a good job in servicing our Air conditioner. He seems very knowledgeable and was very pleasant to talk to.

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Absolutly great service again , this time from Myles P who cleaned out and took care of my airconditioner . A big difference, thank you . Chris June 2017

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Very efficient and arrived 20 minutes after I called. Fixed the problem immediately. Great customer service!

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Very personable and thorough. Not in a hurry to sell you something you do not need. Excellent customer service

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Great Service, thanks Aaron!

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Great knowledgeable service from our technician Myles P. Very professional service from him and this company.

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We both feel the service we received from Aaron was exceptional. You have a great crew working there and more companies should treat their clients the way this man did. He took the time to explain as well listen to our needs. We can't thank him enough for his expertise and ability to explain a system that I was unsure of. Thank you so much and we would recommend this company to all our friends and neighbours!

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Quick response to assess my furnace/AC breakdown. Brad gave multiple options from bandaid repair to full repair and service. Work was done quickly. House repairs are never fun, but Brad with Border made it a fast and relatively painless experience.

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I recently had a plumbing problem and called Border and the response was excellent .Mathew look after the problem and we were impressed in off to sign a 1 year service contract with Border.We got a air conditioning service since and Jeff was excellent to deal with and very helpful . Thank you Martin

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Aaron was courteous, polite and explained what needed to be done and why!

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Matt is a great representative for Border, very informative and did a great job for us. We would highly recommend him. Thank you Border and Matt. Dale & Shirley.

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Mathew ********* was very very professional, friendly and quick. He was also informative and he gave us precise instructions etc. without coming off snooty. Very Very nice fellow and if we need to have work done again, we will certainly ask for him

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Dustin and Julius did an excellent job. They were very nice and explained everything that was going to happen and did happen. They did a great job of cleaning up when they were done. We are very happy with the company and would recommend to a friend.

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Ask for Matt R, he made a bad situation seem almost great. Friendly, fast, understanding and smart.

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Adam has serviced both furnace & AC unit over the past year. He's the best. We're also on their annual gold plan which is excellent value.

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Brad ***** was uniformly helpful, courteous, and consistent. I can't comment on the technical quality of his work -- that will be demonstrated over the next ten years, I suppose -- but the quality of his relationship with us, his clients, was excellent. He provided full information; he didn't try to influence our decisions; he followed up with action. He's the kind of guy I might like to have as a son-in-law! Jim ******

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Border Plumbing, Heating &Air is an excellent company to deal with. We have excellent service from them and their employees are very efficient. Aaron S. did the regular maintenance on our air conditioner today. He is very personable, efficient and explained all information to our satisfaction. He is a credit to this company. Thanks Aaron. Al and Pat Burdick

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Jeff Coles at Border was wonderful. He was caring and professional as well as explaining everything to us in detail. We have been having problems with a gas leak and Jeff made me realize that we deserve to have this issue taken care of. We purchased the ongoing warranty plan with Border and we look forward to having them take care of our problems in the future.

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Service company had replaced thermostat, however AC wouldn't work, Myles troubleshot the problem and repaired mistake made in thermostat wiring

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Knowledgeable, friendly, professional. Did a great job.

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Myles ******** showed up to check our air conditioning system today. He was well-spoken, clean and neat, respectful, and apparently conscientious and thorough in his work.

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Aaron did an excellent job and explained the results he found for the AC very clearly.

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good thoughrow service

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Arrived exactly on time. Adam was very personable and clearly explained his recommendations. 5 stars.

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Great service, friendly staff, knowledgeable, quick and efficient. I was helped by a young man named Brad. Thank you for all your help!

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I recently had called Border Plumbing and Heating to look at my fire place. Jeff Coles was the Service Technician who showed up. He arrived at my house on time and had a fantastic smile and attitude. He not only helped in fixing the fire place but took the time to help out with a question on my furnace, by showing me how to use the fan to help in saving money. Please keep up the good work Jeff, it is always nice to have great custom service arrive at someones house.

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Fantastic service. Steve was fast, friendly and very effective at fixing our problem

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I would like to take this opportunity to thank both Shawn and Matt for their due diligence ,their efficiency and the awesome job they did in replacing our sump pump. They left the area clean with no debris or mess for me to clean up , I admire that very much . We also appreciated both for answering all of our questions on a professional level. Their work ethics were impeccable and beyond satisfactory .Thank you for sending such great employees to get the work done .Luigi & Maria Fabiano

5 Stars rated.
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5 Stars rated.

Super fast appointment and excellent workmanship

5 Stars rated.
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We had a water pressure issue the day we were leaving for vacation with no shower and half washed laundry! The entire Border Plumbing team responded quickly and Steve came out and diagnosed and fixed the problem quickly and was very accommodating to keep us on time. Kept us on schedule and a gave us a huge sigh of relief. Thank you!

5 Stars rated.
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5 Stars rated.

Owen ******, Border Plumbing, just came by for an inspection of our A/C unit. Owen has been with Border for 12 years. He was competent and he was able to answer all of my questions. Our heating and A/C system is older and it will eventually need to be replaced. Owen explained the options and how Border's team of professionals would do an excellent job. Owen did not rush his visit and he explained each step. He even took the time to explain to me how to program my present thermostat. Based on my experience with Owen, I believe that Border definitely has a professional and qualified team.

5 Stars rated.
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Shawn and Matt did a great job of installing new water pipes in our home. Prompt and very courteous. I would have no problem in recommending them and Border Plumbing . Thanks for a job well done. John

5 Stars rated.
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Great service! Thanks for all your help Jeff.

5 Stars rated.
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Jeff was very professional and solved our furnace issue. Thanks!

5 Stars rated.
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Jeff C was very professional & efficient. He recommend some changes that we need regarding our furnace and A/C. We will be seeing him soon to take care of these recommendations. Dewey & Sharon

5 Stars rated.
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Steve arrived on time and did a very good job installing the new hot water tank. Steve took away the old tank and left the work space clean. The city inspector had a quick look and left happy.

5 Stars rated.
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5 Stars rated.

Good, fast, same-day plumbing repairs by Shawn Cook.

5 Stars rated.
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5 Stars rated.

Consisten great work, efficiency, and awesome service from kind and courteous specialists. Justin Lund, Aaron Short, Jeff Coles and Steven Rooke have all done an excellent job in our home.

5 Stars rated.
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A big thanks to Steve S. for his help not once, but twice. We would highly recommend Steve of Border Plumbing for his knowledge and kindness.

5 Stars rated.
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Jeff did an excellent job.

5 Stars rated.
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Fast, efficient and friendly service

5 Stars rated.
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5 Stars rated.

Mathew R. from Border Plumbing installed new shut off valves and replaced some plumbing hoses in the bathroom. Also new taps were installed for the washing machine. New shut off valves under the bathroom sink and kitchen sink were replaced. Overall, he has done a very good job and will recommend this company for plumbing and heating. We have been customers for 14 years and have always been happy with their service

5 Stars rated.
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Jeff C showed up at the appointment time and checked the system problem..Found a power supply issue and made arrangements to have the problem repaired..Thanks Jeff.

5 Stars rated.
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Jeff Coles was very professional, and friendly. My furnace broke down on a Sunday, and he was here by the afternoon. He was able to get the furnace up and running again within an hour. I was very impressed how seriously he took the safety and care of the

5 Stars rated.
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5 Stars rated.

Jeff Coles was very professional, and friendly. My furnace broke down on a Sunday, and he was here by the afternoon. He was able to get the furnace up and running again within an hour. I was very impressed how seriously he took the safety and care of the furnace, and he thoroughly inspected everything involved. He also educated me on the warning signs of carbon monoxide, and the dangers of it. Thank you for your prompt service, and I would recommend Border Plumbing, Heating & Electrical to anyone needing repairs in their home.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Just had our annual furnace inspection completed by Aaron *****, who also performed our annual A/C inspection last fall. I was happy Aaron returned as he is most informative and professional about his work. He is a credit to the company on many levels, including personal appearance, acumen, knowledge and willingness to share advice.

5 Stars rated.
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Friendly, fast, informative and professional. Jeff provided many options with varying price options to maitenance our aging home's systems. Made himself available after hours to answer any further questions we may have. Excellent technician with equally e

5 Stars rated.
5 Stars rated.
5 Stars rated.

Friendly, fast, informative and professional. Jeff provided many options with varying price options to maitenance our aging home's systems. Made himself available after hours to answer any further questions we may have. Excellent technician with equally excellent interpersonal skills.

5 Stars rated.
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Jeff was great!! He did an amazing job and I would definitely refer him family and friends.

5 Stars rated.
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Jeff does a great job and is very personable:)

5 Stars rated.
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I called Border hoping to get service sometime within the week, the friendly staff were able to fit me in the very next morning! Aaron showed up to service our furnace. He was very professional and on time. He took the time to go through everything and ev

5 Stars rated.
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I called Border hoping to get service sometime within the week, the friendly staff were able to fit me in the very next morning! Aaron showed up to service our furnace. He was very professional and on time. He took the time to go through everything and even explain how my new furnace system worksed. All and all we had an excellent experience and would highly recommend Border to any of our friends.

5 Stars rated.
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I would recommend Border Plumbing, Heating and Electrical.

5 Stars rated.
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Justin, came to give us a quote for humidifier. He was very thorough answered all our questions. Explained the process of how the humidifier works. He took pictures to show it to my husband who is having difficulty going downstairs at the moment. Justin did a great job

5 Stars rated.
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Steve S. helped me out, and is the reason Border will be my new go to for service. He showed up when scheduled on the dot (which, you may know, is not usually the case with appliance and utility repairs...), was quick to diagnose the problem, explained the problem to me, and did the repair in 5 minutes. He was totally personable and professional.

5 Stars rated.
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5 Stars rated.

Steve S. helped me out, and is the reason Border will be my new go to for service. He showed up when scheduled on the dot (which, you may know, is not usually the case with appliance and utility repairs...), was quick to diagnose the problem, explained th

5 Stars rated.
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5 Stars rated.

Jeff was very professional and articulate with his findings and recommendations. He also took the time to explain their ESA Service Plan and how it could benefit us. After just experiencing a flood from a faulty dishwasher valve we could see the benefits. Bought their plan and love their service. Thanks Jeff!!!

5 Stars rated.
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Jeff was very professional and articulate with his findings and recommendations. He also took the time to explain their ESA Service Plan and how it could benefit us. After just experiencing a flood from a faulty dishwasher valve we could see the benefits.

5 Stars rated.
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Efficient , friendly, knowlegeable - all that could be asked of a service provider.

5 Stars rated.
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Justin, Brad and Miles installed my new furnace today. They were all professional, courteous and knowledgeable. I am happy and warm now that the heat is on. I highly recommend Border Plumbing, Heating & Electrical and specifically the 5 Star team that

5 Stars rated.
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In addition to Justin, Brad was also professional, courteous and service was exceptional.

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Justin was professional, courteous and service was exceptional.. Highly Recommended

5 Stars rated.
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5 Stars rated.

Justin, Brad and Miles installed my new furnace today. They were all professional, courteous and knowledgeable. I am happy and warm now that the heat is on. I highly recommend Border Plumbing, Heating & Electrical and specifically the 5 Star team that did my install. They are far superior to any other service company I have dealt with.

5 Stars rated.
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I called Border Plumbing because of previous positive dealings with them. As my problem was of emergency nature, they sent Shaw **** out immediately and he took care of the leak in minutes! What a great serviceman! I will be using Borders in the future fo

5 Stars rated.
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I called Border Plumbing because of previous positive dealings with them. As my problem was of emergency nature, they sent Shaw **** out immediately and he took care of the leak in minutes! What a great serviceman! I will be using Borders in the future for sure! Thanks Shawn!

5 Stars rated.
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I've had Aaron S. to my house a number of times for maintenance of my HVAC unit. He has always been extremely friendly, conscientious, and professional. I would highly recommend Border due to my great service from Aaron.

5 Stars rated.
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Brad was exceptional to deal with! He provided us with prices and options for a new furnace and hot water tank, went over all the details in a professional and courteous manner and never did we feel pressured into anything. Thank you Brad!

5 Stars rated.
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We live in this high-rise condo and needed to replace our water tank. We filled out a request on BPHA's web during the weekend. Shawn Cook came on the Monday and was very helpful and knowledgeable with helping us to pick the proper tank size for our needs

5 Stars rated.
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We live in this high-rise condo and needed to replace our water tank. We filled out a request on BPHA's web during the weekend. Shawn Cook came on the Monday and was very helpful and knowledgeable with helping us to pick the proper tank size for our needs. Within a few days Shawn was back and installing our new tank. Great professional service! Thanks Shawn. I highly recommend Border.

5 Stars rated.
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We received excellent service, good advice, and professional conduct with Waldo.

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Both were courteous and gave very good service. Everything was cleaned up well. Koodos to both technicians.

5 Stars rated.
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My experience with Border Plumbing, Heating & Electrical and their staff has always been pleasant. Today Lynn called me and informed me my furnace is due for a service. They had a technician at my place within 30min. Jeff Coles was very friendly, know

5 Stars rated.
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My experience with Border Plumbing, Heating & Electrical and their staff has always been pleasant. Today Lynn called me and informed me my furnace is due for a service. They had a technician at my place within 30min. Jeff Coles was very friendly, knowledgeable and was in and out in a timely manner. Thanks Border for great service and products. I'll be a client for life!

5 Stars rated.
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Aaron did a very thorough job and explained his work to me . Thanks for a job well done!!

5 Stars rated.
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Border plumbing came last summer to fix our furnace and we signed up with them to come and do a maintenance service on our furnace and air conditioner every 6 months. I have to admit that I am truly impressed on their services. They called me a month ahea

5 Stars rated.
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Border plumbing came last summer to fix our furnace and we signed up with them to come and do a maintenance service on our furnace and air conditioner every 6 months. I have to admit that I am truly impressed on their services. They called me a month ahead to make sure someone would be home, called me a day ahead to remind me and called me on the day of just to let me know the ETA of the technician. I was expecting someone to show up and leave 20 minutes later telling that, all is good and have a nice day. Quite the opposite! Aaron showed up and spent over 2 hours making sure everything is perfect and in good order. He was very thorough, making sure all is good and safe and also explained every details. He truly went over and above what I was expecting. I highly recommend Border Plumbing and Heating.

5 Stars rated.
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The team , starting with Jeff, Shawn and Justin were excellent ! It was a pleasure to watch them do their job and work . Their workmanship was excellent, clean up was tops. I would highly recommend Border Plumbing . I have already told my friends what a g

5 Stars rated.
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The team , starting with Jeff, Shawn and Justin were excellent ! It was a pleasure to watch them do their job and work . Their workmanship was excellent, clean up was tops. I would highly recommend Border Plumbing . I have already told my friends what a great job they did , my son was more than pleased who's home it was for Thank you Bert

5 Stars rated.
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Great, professional service. Can without any doubt recommend Border Plumbing & Heating. Thank you.

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Thank you, excellent service. Great great workmanship and can highly recommend Border Plumbing ,Heating and Electrical. Thank you Justin for the great job and friendly service. Handre

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Steve arrived very quickly to look at my water tank as the pilot had gone out and we had no hot water. He solved the problem in no time at all! Very helpful nice guy! Thanks, Steve!

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.. Thank you Border Techs ..great service & way beyond Call of duties on my furnace & hot water pipe Repairs.. ur the best!!

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Jeff C did a great job. Service was fast, clean and efficient. Would recommend.

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Jeff was able to check our problem after finishing at a neighbours', shich was greatly appreciated.

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Service was excellent. Brad was a true professional.

5 Stars rated.
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Great, professional service. Can without any doubt recommend Border Plumbing & Heating. Thank you.

5 Stars rated.
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Steve was prompt, courteous and every bit the professional one would expect. Positive with that Can Do attitude! I'm sure Border is thankful to have someone like Steve on their staff. Aaron did a thorough review of our heating. He replaced the filter on o

5 Stars rated.
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Steve was prompt, courteous and every bit the professional one would expect. Positive with that Can Do attitude! I'm sure Border is thankful to have someone like Steve on their staff. Aaron did a thorough review of our heating. He replaced the filter on o

5 Stars rated.
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Steve was prompt, courteous and every bit the professional one would expect. Positive with that Can Do attitude! I'm sure Border is thankful to have someone like Steve on their staff. Aaron did a thorough review of our heating. He replaced the filter on our furnace and went through his checklist with great clarity. A job well done.

5 Stars rated.
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Steve was prompt, courteous and every bit the professional one would expect. Positive with that Can Do attitude! I'm sure Border is thankful to have someone like Steve on their staff. Aaron did a thorough review of our heating. He replaced the filter on our furnace and went through his checklist with great clarity. A job well done.

5 Stars rated.
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Thanks for the quick service and professionalism into my furnace issues!

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Thanks for the quick service and professionalism into my furnace issues!

5 Stars rated.
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Jeff ***** arrived to resolve a noise coming from our heat pump. First, he was on time. Second, he reiterated the service fee right away, upfront. After a quick orientation and walk around he quickly zeroed in on the probable problem making the noise. He

5 Stars rated.
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5 Stars rated.

Prompt, efficient, plumber...thank you..Your company was recommended to me and I have recommended you to another.

5 Stars rated.
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5 Stars rated.

Jeff ***** arrived to resolve a noise coming from our heat pump. First, he was on time. Second, he reiterated the service fee right away, upfront. After a quick orientation and walk around he quickly zeroed in on the probable problem making the noise. He then looked over the entire system which had not been done since install 4 years ago. He recognised a warranty covered furnace repair necessary and the failure of the outside sensor. He also made us aware of the ability to change the system from heat pump heating to gas only as the price of nat gas is now less than getting the equivalent heat from the heat pump. During the diagnostic process he ran into a programming issue enabling gas only operation and called for assistance resolving the issue. We were impressed with this. As a now retired Director of Trades Training, a golden rule for for employees of all occupations is: "No one knows all the answers, but the best know where to find the answers". He had no fear calling for assistance and in doing so gained our confidence in his ability and the company's standards. He left our home and the equipment neat and clean. We have no problem recommending Border Plumbing Heating & Air and Jeff ***** to anyone. This is how the trade should operate.

5 Stars rated.
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Great Service! We had Brad come to fix our furnace when it died. He was very knowledgable and very professional. I knew we were in good hands (which really put my mind at ease). He arrived on time and even squeezed us in on a late Friday afternoon for an

5 Stars rated.
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Great Service! We had Brad come to fix our furnace when it died. He was very knowledgable and very professional. I knew we were in good hands (which really put my mind at ease). He arrived on time and even squeezed us in on a late Friday afternoon for an assessment. In a city where it is very hard to find good customer service. I can't say enough positive things about this company and our experience with them. Thanks Brad and Border team!

5 Stars rated.
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So far our experience with Shawn C (plumber) and Jeff (technician) has been great. Shawn replaced our water tank with another guy's helping hand and Jeff took a look at our furnace and fireplace. Very nice people, polite, professional and fun. Always trus

5 Stars rated.
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Jeff was very good to us, he explains everything clearly. Very professional and makes the client feel like he or she is talking to a friend. He's a very good seller too.

5 Stars rated.
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So far our experience with Shawn C (plumber) and Jeff (technician) has been great. Shawn replaced our water tank with another guy's helping hand and Jeff took a look at our furnace and fireplace. Very nice people, polite, professional and fun. Always trust people you can look into their eyes and they don't get uncomfortable.

5 Stars rated.
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Aaron Short arrived promptly on schedule. His approach was courteous, friendly, and efficient. He had been to our house before; he knew where the thermostat was, where the furnace was, what to look for. After about an hour, he gave us a summary of his fin

5 Stars rated.
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Jeff C. from Border Plumbing is excellent. . He is very polite, professional, and, he knows his stuff. I am so pleased to have found a plumbing business within the area that can come out 24/7, as it is very difficult to find a plumber within the area that will come out on the weekends or holidays, even if you have a major issue happening with plumbing and heating. The receptionist was very polite, as well, as the lady who books the appointments. Thank you, Jeff, and Border Plumbing.

5 Stars rated.
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Jeff from Border Plumbing and Heating has been exceptional. He has always taken the time to explain service options in detail, provide expert advice and place the needs of our home first. After working with so many HVAC professionals over the years Jeff and the whole team at Border make you feel comfortable and confident. Thanks for everything.

5 Stars rated.
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Jeff from Border Plumbing and Heating has been exceptional. He has always taken the time to explain service options in detail, provide expert advice and place the needs of our home first. After working with so many HVAC professionals over the years (both for business and personal) Jeff and the whole team at Border make you feel comfortable and confident. The entire team is ready to exceed your service needs in an optimal amount of time and they never make you feel bad for not knowing about mechanical systems. I highly recommend Border for all your HVAC needs. Thanks for everything.

5 Stars rated.
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Aaron Short arrived promptly on schedule. His approach was courteous, friendly, and efficient. He had been to our house before; he knew where the thermostat was, where the furnace was, what to look for. After about an hour, he gave us a summary of his findings. He didn't try to push us to do unnecessary repairs or get unnecessary services. We were happy to deal with him.

5 Stars rated.
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Jeff from Border Plumbing and Heating has been exceptional. He has always taken the time to explain service options in detail, provide expert advice and place the needs of our home first. After working with so many HVAC professionals over the years Jeff a

5 Stars rated.
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Jeff C. from Border Plumbing is excellent. . He is very polite, professional, and, he knows his stuff. I am so pleased to have found a plumbing business within the area that can come out 24/7, as it is very difficult to find a plumber within the area that

5 Stars rated.
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Jeff was excellent. Very proficient, took the time to explain everything and fair pricing.

5 Stars rated.
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Jeff from Border Plumbing and Heating has been exceptional. He has always taken the time to explain service options in detail, provide expert advice and place the needs of our home first. After working with so many HVAC professionals over the years (both

5 Stars rated.
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We have dealt with Border Plumbing, Heating & Air for several years checking our furnace, a/c and plumbing and recently needed to replace our furnace. Julius and Dustin came on time and did a very good job . They made the best decisions in regard to i

5 Stars rated.
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Justin was helpful, courteous and polite. We would recommend himto anyone requiring assistance in their heating or plumbing needs.

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Justin was helpful, courteous and polite. We would recommend himto anyone requiring assistance in their heating or plumbing needs.

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We have dealt with Border Plumbing, Heating & Air for several years checking our furnace, a/c and plumbing and recently needed to replace our furnace. Julius and Dustin came on time and did a very good job . They made the best decisions in regard to installing the new intake/outtake pipes as we bought a high efficiency furnace this time. They were both knowledge and got the installation done in a timely manner. They left the working space very clean.

5 Stars rated.
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Very happy with Border's service, as usual! They were able to send someone out right away when I first called. Matt was friendly and helpful, and drove around town trying to find a replacement part (at no extra cost). We ended up buying a new kitchen fauc

5 Stars rated.
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Very happy with Border's service, as usual! They were able to send someone out right away when I first called. Matt was friendly and helpful, and drove around town trying to find a replacement part (at no extra cost). We ended up buying a new kitchen faucet and he did a great job installing it efficiently. Thanks for the great work, Matt!

5 Stars rated.
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Matt did a great job fixing my outside hose bibs! I really appreciated seeing the final bill before any work was done and also saving $30 by booking online!! I will definitely call Border the next time I need work done.

5 Stars rated.
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I've had Border handling my plumbing and heating needs since moving here in 2009. Shawn has been here for most of those events, including the replacement of my hot water tank very recently. He gave me the quote, ordered the tank, and had it replaced withi

5 Stars rated.
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I was very pleased with the work of Steve & his assistant Steve was very knowledgeable . They did the work in a fast & economical manner

5 Stars rated.
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Lost my heater on New Years Eve., Jeff Coles came out and fixed the problem and was so professional. Then on Monday, my hot water tank went. Called Border and they sent to us Mathew Radchenko for an absolute nightmare of a job., and again was impressed at

5 Stars rated.
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Border Plumbing, Heating &Air is an excellent company to deal with. We have excellent service from them and their employees are very efficient. Jeff C did the regular maintenance on our furnace today. He is very personable, efficient and explained all

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(no comment)

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Mat did a great job replacing our hot water tank. He was courteous and efficient and showed good problem solving skills. Thanks Mat.

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Nate repaired our leaking in pipe, we were very pleased with the prompt and efficient service he provided and would recommend your company to our friends.

5 Stars rated.
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Owen was courteous, professional and took the time to explain what was happening to our furnace and options. We also appreciated that he arrived when he said he would. Owen is an asset to your company !

5 Stars rated.
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Owen was courteous, professional and took the time to explain what was happening to our furnace and options. We also appreciated that he arrived when he said he would. Owen is an asset to your company !

5 Stars rated.
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Jeff C. was wonderfully helpful and prompt when our furnace broke down. He is a super friendly and knowledgeable expert who quickly identified the problem and how to solve it. He went to get the necessary components that snowy evening, and installed it de

5 Stars rated.
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Border Service (Julius Khan and Dustin Pratch) installed a new Furnace in my home. They did a fine job, very clean and efficient operation and were very polite and helpful throughout. They are to be recommended for such work,

5 Stars rated.
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Justin was extremely professional and friendly. He was great with explaining any and all current and potential issues. He is very knowledgeable and helpful.

5 Stars rated.
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Excellent company excellent employee Aaron *****.

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I had Adam Conlin at my house to service a gas fireplace.. He did an excellent job and even showed me how to do it myself. He certainly knew his stuff and explained things as he was doing it. As usual Border came through with another great employee.

5 Stars rated.
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I first met Jeff when he came to install a furnace for me.. there had been a problem with the measurements where the furnace was suppose to go, no fault of his.. he quickly got everything under control apologizing for the mistake. He was very professional

5 Stars rated.
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Absolutely first rate service and great to deal with Julius. Apart from his obviously high technical skills he also has a great personality which is ideal when dealing with the public. I would definitely recommend Julius (and Border) to anyone who require

5 Stars rated.
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Our furnace died on one of the coldest days of the year, and Jeff at Border promptly arrived with expertise, tools, and a great approach -- as well as a friendly personality we trusted and readily welcomed into our home. He was knowledgeable, efficient, a

5 Stars rated.
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I was very impressed with the service I received from Border Plumbing. Brad was very friendly, respectful and professional. He explained what he was doing clearly and answered my questions. I would nor hesitate to use Border for further service and recomm

5 Stars rated.
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Shawn was probably the most honest plumber I have ever encountered. He got straight to the problem, didn't try to complicate things to rip me off because I'm female and don't know too much about these things. He was patient when explaining the issue. I re

5 Stars rated.
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Wanted to give a warm shout out to Julius, Matt and Jamie from Team Border for coming to the rescue during the first cold snap of the season. Jamie was the first tech to properly diagnose my furnace's problem and Julius and Matt did a great job fixing the

5 Stars rated.
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Shawn was probably the most honest plumber I have ever encountered. He got straight to the problem, didn't try to complicate things to rip me off because I'm female and don't know too much about these things. He was patient when explaining the issue. I re

5 Stars rated.
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Very polite, knowledgeable and thorough technician. Adam took the time to explain things. Thank You

5 Stars rated.
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Owen recently repaired our furnace to our full satisfacation. I have supervised many tradesmen in my careeer as a maintenance superintendent. Without a doubt the service that Owen provided was first class ! Owen considers that equipment safety, performanc

5 Stars rated.
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We are new customers to Border Plumbing & Heating. Aaron was efficient, informative and helpful. We appreciated his help very much.

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We recently had the annual furniture service done by Border. The service agent arrived at the appointed time and did a first-class job. We were especially pleased with his sensitivity to my wife's lung health issues. He made a particular point of ensuring

5 Stars rated.
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We've had the Team from Border Plumbing, Heating & Air service our furnace and AC for, well quite a few years now. We have never had a bad experience at all. The few times we've had to call because something wasn't working, we've had quick response an

5 Stars rated.
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Great service from Adam C for my furnace . I feel confident on the quick , professional service. Kudos to the office staff as well Thank you Chris Kelowna 2016

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Thanks Jeff, you gave me excellent service and really knew how to trouble shoot the situation. Not so happy that I have to replace the gas valve but am glad that my home will be serviced by this company and you in the future.

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5 Stars rated.
5 Stars rated.

Okay, you do not have enough stars to cover Justin Lund. As a consumer, one is always looking for a professional to provide the service you are paying for; the bottom line is that you want to be a satisfied customer. Justin certainly exceeded our expectat

5 Stars rated.
5 Stars rated.
5 Stars rated.

Aaron did a great job servicing our furnace. He is very knowledgeable, efficient, tidy, answered all our questions and signed us up for another annual contract. Border is a great company that has looked after all our heating and A/C needs for over 10 year

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great group of professionals at Border Plumbing. Thank you for another year of outstanding service!

5 Stars rated.
5 Stars rated.
5 Stars rated.

We had Aaron Short in to-day to do the annual check of the furnace and it's general operation. The replacement of the filter, thermostat operation etc. was all looked after. As always, Aaron was very professional, explained any future problems that may ar

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff did amazing job! On time, very professional, knowledgeable! Overall very satisfying experience. Good job! Would not hesitate to recommend.

5 Stars rated.
5 Stars rated.
5 Stars rated.

The guys from Border were excellent and on time and very neat I would recommend them to anyone in the Kelowna area. I was one happy camper and thanks again Border

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff Coles of Border Plumbing and Heating was courteous, polite and friendly. Identified issue with furnace, did some tweaking and got it running to provide heat. Provided me with his contact number in the event I was having problems again. I would highly recommend this company and its employees.

5 Stars rated.
5 Stars rated.
5 Stars rated.

It can be tough to know who to trust when calling for expensive plumbing or HVAC issue. This was the situation I found myself in yesterday. I'll keep this short: there is no other company in Kelowna that can touch the positive customer reviews that Border Plumbing and Heating have on Google. My experience was very similar to theirs. Friendly, professional, courteous, and qualified. They have a fantastic loyalty program you should ask about. Look no further for your new partners in plumbing, heating and electrical. Specifically Aaron and Shawn! These guys are honest, humble, and driven.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Adam C did a wonderful job on our furnace service. He Did his job quickly and efficiently and did not try to up sell in any way. As well as service the furnace he took a minute to put the AC to bed for the winter as well.

5 Stars rated.
5 Stars rated.
5 Stars rated.

It can be tough to know who to trust when calling for expensive plumbing or HVAC issue. This was the situation I found myself in yesterday. I'll keep this short: there is no other company in Kelowna that can touch the positive customer reviews that Border

5 Stars rated.
5 Stars rated.
5 Stars rated.

recently I entered into the Energy Saving Agreement with Border Plumbing and Heating. Aaron S did the furnace service, Steve S inspected the plumbing and replaced washing machine hoses, Terry T inspected the electrical. A few weeks later Brad C arrived on

5 Stars rated.
5 Stars rated.
5 Stars rated.

Always good service & reliable technicians . Jeff was out to do our furnace service, he was on time and very nice to deal with, thank you Jeff.C

5 Stars rated.
5 Stars rated.
5 Stars rated.

Always good service & reliable technicians . Jeff was out to do our furnace service, he was on time and very nice to deal with, thank you Jeff.C

5 Stars rated.
5 Stars rated.
5 Stars rated.

JEFF from BORDER plumbing was at the house at the designated time. He was pleasant and most informative. We in fact signed up for the one year service contract as I know Jeff pointed out some great features and we know we are are being looked after. Thank

5 Stars rated.
5 Stars rated.
5 Stars rated.

First class service, great technician, great work, very fast worker,,, This is where I will go for future work

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn and his apprentice did a thorough and competent job of replacing my poly b. Very professional. I would recommend Border Plumbing to everyone.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I'd like to say thank you to Justin for his help during his visit this past week. This was the second time this month we had experienced this malfunction and we were desperate to get to the bottom of the problem. It is a helpless feeling when your furnace just stops heating the home for no apparent reason, especially when it is cold outside. Justin completed his inspection and then took the time to sit down with us and explain in lay-person's terms what he had identified as the problem. He also shared possible ways to prevent it from happening in the future and, if it did happen, the correct method to bring the unit back on-line safely and effectively, thus ending our fears of freezing in the winter's frigid temps. I would highly recommend this company to anyone who needs their service. From the first phone call I felt totally at ease that these people were there to help. Thanks Border.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Adam was extremely pleasant and helpful with my queries,very professional and thorough with the task at hand.On completion of him servicing my furnace, he explained everything that was done to my satisfaction and understanding. He is a definite asset to the company he represents. Yes, I would recommend and request him on any visits to my home.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service. Fixed problem promptly. Answered all of our questions.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin Lund was the service specialist that came to work on our Furnace. He was very professional, explained everything that was going on and got it working again. I was very impressed with the overall experience and would definitely recommend this business to any one needing work.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Mat was quick professional and informative. I would use this service again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Border Service Technician Adam ****** provided a furnace tune-up and once again I was impressed with his professionalism. He was on time, efficient and very good at conveying what he had done. Thank you.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great, same day service for a new thermostat. Service specialist arrived with a good selection of different models, explained the relative merits of each, installed the model of our choice and provided clear instructions on operations. He also provided very helpful advice on other related matters.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Adam from Border Plumbing came to our home to service our furnace for the year. He was very cordial & pleasant to deal with as well as explaining all that he had done & asked it any questions. He was honest as we both looked at the filter & he suggested leaving it till spring before changing as you could still see thru it & we appreciated that as they cost $95 to replace. We appreciate his honesty & pleasant manner & he said just to phone Border in the spring & they could come by with a new filter. Wow what exceptional service from Adam & the Company he represents, Border Plumbing.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Owen was all business and got down right down to it as soon as he entered the house. I liked this! It made me feel that he was not here to waste my time or his. It didn't take long for him to tell us that he couldn't find a thing wrong with our furnace. It quit during the night 2 days prior and, although I tried several times to turn it on over the next 24 hours, it would not work. Of course it hurts to pay $100.00 for that, but, you can't expect people to work for nothing. I questioned him about the service plans his company had to offer & he seemed very knowledgeable about them all. He did not push any one plan over another, however, he did make a recommendation for a couple of different ones and he explained in detail his reasons for each. The choice was totally left up to me and I made it. Owen was a consummate professional in every way and I respect that very much.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn **** arrived on time and save our day. Our toilets are twenty three years old and the main bathroom flooded and what a mess .When Shawn arrived we were finished the clean up and were ready not to do that ever again .We ask Shawn about replacing both toilets ,he explain about the new toilets .Because our fixtures were in gold trim ,I wanted new taps as well .To my husbands delight ,Shawn said your tub and sinks don't need to be replace ,which cut the cost .We replace the taps in the sinks and tubs .Replace the toilets and now have two beautiful modern bathrooms .The job was done quick and perfect and the bathrooms were left clean and neat .I appreciated they put everything back under the sink ,which I had forgot to remove .Thank you for a excellent job.,Ross and Karen ********

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had Julius Khan and Dustin Pratch at my modular home a couple of days ago to install a furnace/ac for me. Talk about a couple of very hard working young men, I was very impressed with them. You don't see that kind of work ethic very often any more. No long breaks for these guys, they worked tirelessly installing an outside unit for me which included crawling under my modular home hooking pipes up etc. it was a very long day for these boys, not to mention the hard work.. They all did a marvelous job connection my furnace.. Kudos once again to Border Plumbing Heating & Electrical for hiring such awesome people . Julius, Dustin and Jeff are very high on my list of referring them to people who want a job well done and where the customer comes first... these are the guys you want.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Adam C did an excellent job of cleaning and servicing the furnace. He arrived at the scheduled time, 8:30AM and his appearance was neat and clean. He was very polite and went about his work with efficiency and went over what he done. Very professional, the company should be proud to have him as an employee.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I first met Jeff when he came to install a furnace for me.. there had been a problem with the measurements where the furnace was suppose to go, no fault of his.. he quickly got everything under control apologizing for the mistake. He was very professional, reassuring me it would all work out, which of course it did.. I live in a modular home, single wide.. the furnace that was in here always was loud whenever it was working.. I got one of the newer ones that they install outside. what a difference it has made, no noise. Jeff and his crew Julius and Dustin worked all day, didn't even take coffee breaks to get it installed.. they are dedicated to their job and making the customer happy. I wouldn't hesitate to recommend Border Plumbing and Heating to anyone in this park, their employees are the best you'll ever get.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had Julius Khan and Dustin Pratch at my modular home a couple of days ago to install a furnace/ac for me. Talk about a couple of very hard working young men, I was very impressed with them. You don't see that kind of work ethic very often any more. No l

5 Stars rated.
5 Stars rated.
5 Stars rated.

I first met Jeff when he came to install a furnace for me.. there had been a problem with the measurements where the furnace was suppose to go, no fault of his.. he quickly got everything under control apologizing for the mistake. He was very professional

5 Stars rated.
5 Stars rated.
5 Stars rated.

I've always had great experiences with Border and Jeff's servicing appointment was no exception. He made some suggestions to help decrease my energy costs now and in the future.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Had a furnace installed today by two great technicians, Jeff Coles and Julius Khan. They were very friendly and knowledgeable and explained everything to me in language that I undesftood. They did a great job and cleaned up before they left. This what keeps me using Border for all my needs.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had a new furnace installed today by two very friendly and knowledgeable technicians. Their names were Jeff Coles and Julius Khan. They answered all my questions and explained the system and thermostat in language that I understood. An asset to Border.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Adam was professional, courteous and very knowledgable about his job. He did a thorough job and made short work of it. He even went above and beyond by vacuuming the area he worked in. My furnace is working great thanks to him. He is an asset to your business.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I would like to thank Shawn **** for a wonderful job he has done today by upgrading all our plumbing system. As always he was so efficient. October 11, 2016 - Werner ***

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was very impressed. The service was very thorough. Justin did a great job, I'm very thankful i have him and the border team to rely on.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin Lund did an excellent job of my regular checkup. He is very polite and and explained everything well to me. Great job Justin

5 Stars rated.
5 Stars rated.
5 Stars rated.

exceptional professional service and value.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had the pleasure of meeting a really nice young man today, Justin Lund from Border Plumbing and Heating. He spent some time with me explaining everything he was doing, he even showed me how to light the pilot light should that ever get blown out. I was really impressed with his knowledge and appreciated the time he took to explain things to this old gal.. I have never had a service man that was so efficient and knowledgeable about his job. Kudos to Border Plumbing and Heating for hiring such a qualified/nice friendly person as Justin.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I just purchased a new Bryant furnace from Border Plumbing & Heating, Mike Lindstrom was the sales rep. and I must say that this person is very knowledgeable and friendly. I purchased an A/C from Mike last year and was very satisfied with him and the company. I have recommended this company to several of my friends over the years.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had the pleasure of meeting a really nice young man today, Justin Lund from Border Plumbing and Heating. He spent some time with me explaining everything he was doing, he even showed me how to light the pilot light should that ever get blown out. I was

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was a good communicator and left me feeling comfortable to ask any questions. He answered well and explained until he felt I understood. He was quick with the service and diagnosis. Shawn encouraged my husband to call any time with any questions. He was professional and respectful. He did a good job with the repairs. He gave options and costs but also made every effort to solve the problem before any other costs need to be added to the job. Thanks Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had a real time crunch to get a new furnace,a/c and hot water tank replacements. From quote to replacement done was a remarkable 6 days. The installation crew of Jeff, Julius and Dustin were meticulous and tidy at every phase. The final price was as quoted and expected. It all started with a seasonal inspection by Justin who again was very thorough and honest. I would strongly recommend this company to anyone...

5 Stars rated.
5 Stars rated.
5 Stars rated.

We are very pleased with the professionalism of this firm and all the employees that have serviced our home and would recommend them to anybody

5 Stars rated.
5 Stars rated.
5 Stars rated.

As always, excellent service

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff was thorough and efficient. He also explained everything when he was finished. My furnace is 10 years old and he informed that it was approaching the end of its warranty period.... Always good to know. Brien Cates

5 Stars rated.
5 Stars rated.
5 Stars rated.

Swift diagnosis of the problem, with a fast fix on the spot and an all-in quote for a permanent repair. Two days later, supply and installation of a replacement PCV was the cure for ongoing water-pressure problems, and I had an old, tired water heater replaced at the same time. Only took a few hours--a quick, clean job and professional, personable service. Thanks, Shawn. We really appreciate the restoration of water pressure. P.S. Sorry about the Really Big Spider!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Swift diagnosis of the problem, with a fast fix on the spot and an all-in quote for a permanent repair. Two days later, supply and installation of a replacement PCV was the cure for ongoing water-pressure problems, and I had an old, tired water heater rep

5 Stars rated.
5 Stars rated.
5 Stars rated.

It was a pleasure having Jeff working here replacing hot water tank, furnace and other related jobs; he is a real gentlemen and doesn't waste any time but does his job thoroughly and efficiently. I would call Border and Jeff again for any future work!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Aug 2016 Great service from office staff helping me on phone and technician Josh was excellent. All polite, professional , prompt and job done right first time . Thank you

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn C. was the second plumber to look for a stubborn leak inside our laundry room wall. He was able to locate it quickly and repair it efficiently. A pleasant person to work with and a job well done! I would recommend Shawn for all your plumbing needs.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Adam was a very courteous and knowledgeable service technician. This company seems to hire all the right people as I have found out over the years that I have dealt with Border.

5 Stars rated.
5 Stars rated.
5 Stars rated.

This is my first experience with Border Plumbing Heating & Air and as a retired business/entrepreneur person I can recognize a successful, well run company. It starts with the front line people in the office; Christine, Christina & Ellie who strive for customer satisfaction. Justin ****, our service technician is proud to work for Border & his professional knowledge, work ethic, & honesty reflect this.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Adam Conlin came to service my A/C and I found him to be very knowledgeable and a pleasant person. He did a great job. Way to go Border Plumbing.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service team!

5 Stars rated.
5 Stars rated.
5 Stars rated.

We always have Justin attend our home since we joined up for the energy savings deal and began our services with Border. Justin is very professional, knowlegeable and has a caring attitude. He takes his time to explain everything and only recommends repairs when it is warranted. Border plumbing agreement is the best plan in our Okanagan market. It provides customers free inspections every year for the following: heating, air conditioning, plumbing and now their new added service: electrical check up. A one stop shopping. We always ask for Justin as we feel that if the same technician returns every year, he is in the better position to know our furnance and air conditioner. We tease him by having nicknamed him our heating and air conditioner doctor. Excellent service and we intend to continue our maintenance with Border and Justin.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin was very efficient and polite. He explained everything and wanted to make sure that I was happy with the service (which I am). Wonderful job!

5 Stars rated.
5 Stars rated.
5 Stars rated.

He was very polite and explained everything.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Steve was friendly, efficient and did great work

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent experience. They have installed our water heater and check air con., furnace, fireplace and when we had an emergency, they responded immediately. Very efficient and courteous

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service oriented. Used booties in the house. Was very friendly and approachable. Calm and not rushed. Made recommendations for repairs without pressure. Serviced the Air Conditioning Unit and replaced a few parts. Very efficient service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Border Plumbing did an excellent job installing my air conditioner today. They were very proffesional during the install, answered all our questions. They were neat and tidy and cleaned up everything from the old unit. Great service!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

We have felt with this company before and have only good things to tell and would recommend them to one and all. Special thanks to Adam Conklin for the extra effort

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service. Got the broken water heater replaced quickly. Nice extra service fixing a tap at no charge.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We have had Border come in for maintenance and repairs over the last 19 years. EVERY single service tech has been very informative and knowledgeable. We appreciate all of the options and solutions that are provided and have never felt that we are getting "rooked". Excellent service again by Steve Roode today!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff did a great job installing my new furnace and a/c and I have recommended Border to friends and neighbors

5 Stars rated.
5 Stars rated.
5 Stars rated.

With technical knowledge that we could understand, Brad walked us through all that it would take to install our new furnace in our confined crawl space. Curious by nature there were no questions that we asked that were not answered professionally. Brad, Jeff and Julius were polite, professional and cheerful. We were so taken by their service that we went ahead and had Terry install a new bathroom Fan for us. They left our home spotless not a trace of them anywhere. We appreciated the nice touch of Brad introducing each service tec to us as they arrived. Would we recommend them to our friends, family and neighbors - Yes most highly. Ron and Sharie Steel

5 Stars rated.
5 Stars rated.
5 Stars rated.

They do a great installation and supply excellent equipment. Very Reliable service after that.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Aaron was extremely helpful, answered all our questions and explained how our HVAC system works. He was polite, professional, and on time. We are grateful for the good service we always get from Border Plumbing and Heating

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had one of the best service calls with Steve ever. He was very courteous, knowledgeable, and answered all my questions with incredible patience. I would highly recommend him to all my friends and neighbours.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We were very happy with the A/C service Steve provided. He was thorough, accommodating with questions & explained options. We're looking forward to our future relationship with Border!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Once again 1st class service from Border Plumbing, Heating and Electrical. It starts with the front office/phone staff who are amazing and make you feel like you are the only customer that matters. They are helpful polite and efficient. We were called to schedule our annual air conditioning inspection and Steven showed up exactly on time and did a great job. He is always very proffessional and efficient. We can't say enough good things about the service we have had so far...

5 Stars rated.
5 Stars rated.
5 Stars rated.

Good and well done job. On time and he knew what he was doing. Explained and answered all questions. I would recommend him to anyone. Thanks....

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great explanation of service provided and the options available. Thorough coverage of results of the inspection and why they were important.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Steven provided friendly, efficient, and prompt service of furnace and air conditioner. He was careful in the house and explained what he was doing. As an 80 year old senior, I appreciate his kindness and helpfulness.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I would like to thank Steve for an excellent job in maintaining our AC for the sommer 2016.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Steven serviced our Furnace & A/C. He explained everything and was ever pleasant to deal with.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff and Julius did a great job ripping out my old furnace and A/C and replacing it with a new all in one furnace & A/C. They were very knowledgeable and friendly and helpful, everything went as it should. They went the extra mile in cleaning up and manufacturing a cover for the hole in the floor and ceiling of the cupboard that the old furnace came out of.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Steven Roode was exactly what I wished for when I requested a Furness/Air Conditioner service. He took his time and explained exactly what he had done to the units, what their status was and what I should do in the future. He was not pushy and gave me the impression that he knew both systems inside and out. He showed me parts that needed replacement prior to installing them. He advised me on the life expectancy of both units. I would certainly ask for him again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Steven was working on maintenance at our neighbours. I saw him/truck outside working on AC unit and asked him a few questions about our unit. He said he would come over after completing this job. What a wealth of knowledge this young man has. He serviced our AC, found issues from original new home install plus picked up on humidifier concerns with all hope to resolve our balance issues in our home. Very conscientious and took the time to explain issues and provide resolutions. Knowing that we can call them and would be priority in future should any AC issues arise in the hot summer is reassuring. My neighbour has worked with this company and I would highly recommend them as well.

5 Stars rated.
5 Stars rated.
5 Stars rated.

This company was great to deal with - from the moment I spoke with Lynne, to confirmation from Christina letting me know that their technician Steven R would be at my house shortly the process was professional and courteous. Steven offered several suggestions to my questions and took the time to answer them. He did a thorough job on the fireplace and the furnace - I was impressed with this company and purchased a service contract on top of the service I called in for. I am confident in their ability to resolve any issues we may have and will deal with them for all or our heating, cooling and plumbing needs.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff was a very personable and professional young man. He discussed any potential problems with my furnace and suggested solutions. It is nice to see him on your team.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff C. came by and did an excellent job of finding the problem and fixing it. Professional and friendly, showed up exactly on time. Thanks!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff Coles was our technician who came in the early evening to help with a gas furnace that would start and then stop. He was friendly, efficient and explained the problem and replaced the part needed. I would recommend him for sure...many thanks..

5 Stars rated.
5 Stars rated.
5 Stars rated.

I need to replace my aging hot water tank. Before I decided to hire Border Mechanical to do the job, I had researched on customer reviews on various plumbing contractors in Kelowna, and also different makes and models of hot water tanks. Furthermore, I talked to four (4) plumbing shop owners and one plumbing sales personally, trying to get "insider and professional" advice. Finally I went to Home Show in Prospera Place on Feb 13, and met Joe, the owner of Border Mechanical. I was impressed by his knowledge, honesty, down-to-earth advice, and commitment to customer satisfaction which "flowed out" naturally between his words with no pretense. My DIY plumbing experience with my previous house had alerted me that there were additional "must repair" plumbing items, nice-to-do ones, and some do-not-touch, in my present house. I jumped on the idea of a free plumbing inspection of my house when Shawn suggested it. Shawn came back with right-on-the-target lists, i.e., must-do, nice-to-do, and no-need. Shawn's work was impeccable. He used premium parts, and performed with efficiency and quality. Shawn's exceptional services, not only reflects his professionalism, and pursuit of excellency and customer satisfaction, but also mirrors the business practice model embraced by the senior management of Border Mechanical. I am now rest assured that the plumbing system in my house is in "good health", and future warranty claims, if any at all, will be honoured efficiently and effectively.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great experience with the folks at Border. Great response time. The procedure for our new ducting was well explained and we were well informed all through the process. There was minimal disruption to our home and once Justin and Brad left you would hardly know that they were there except that our home is warm and comfortable now. We would definitely recommend Border.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Just an all around professional thorough job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had Jeff C come to my place. He was extremely professional, helpful and very knowledgable. I appreciate everything being done in a timely manner and properly. Will recommend to everyone and use regularly. Thank you very much

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very good service by Jeff C., he is very knowledgeable, helpful and friendly.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Waldo came to my home and replaced our worn pipes and connections. He did a great job. Very professional. He called to let me know that he would be late coming to my home. I appreciated that it shows respect. GREAT!! JOB Waldo Ken

5 Stars rated.
5 Stars rated.
5 Stars rated.

I've always been totally satisfied with all my heating and plumbing issues.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Steven R. arrived right on time, he was pleasant and efficient. I would certainly recommend him as a service technician.

5 Stars rated.
5 Stars rated.
5 Stars rated.

On the hottest day of the summer last year, our air conditioner stopped working. We phone Border and they said they were extremely busy but would try to get there that day. 10 minutes later we got a phone call and said they would be there in 20 minutes. So within 1 hour of my phone call our AC was working, Awesome service from awesome people. Thanks again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

This review is long over do. We had a new furnace installed in our home late 2014. Our last furnace gave us nothing but trouble from day one, and the furnace company refused to fix the problem. We also found out later that this company had even changed the name on the furnace and sold it to us as a higher end model. Then late in 2014 that furnace up and died 1 day before we left for our winter vacation. We called Border and because we were leaving the next day they fixed our old furnace for no charge, and when we returned home they installed our new furnace. We have had no problem at all with our new furnace and the customer service has been above and beyond. We even found a gift basket at our front door just before Christmas. It is hard to find this kind of professional service now days. A big thanks to Mike, Adam and the rest of the gang at Border Plumbing, Heating and Air. I would recommend this business to anyone looking for there services. Keep up the great work and see you at our next service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Steven R came to our new home to service our gas furnace and gas fireplace. Did a great job! The fireplace is spotless clean, and the furnace after some fine tuning is noticeably better. He also checked all the gas fittings for leaks. Steven is a a very nice guy with great service skills and his work is highly recommended!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Our experience with Borders was great. They had Josh to our house within a half hour. He was really knowledgable and was eager to solve every plumbing problem we had.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very friendly and made a quick diagnosis.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Having a hot water tank leak is no fun by any means so having had such professional service and honesty and efficient workmanship made the whole experience pleasant.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very friendly and took the time to explain the pros and cons with everything...wasnt a cash cow....very happy

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent initial troubleshooting by manager. Technician arrived on time. Provided Next day service. Excellent workmanship. Obtained proper permits. Feel assured job was done right. He was neat.

5 Stars rated.
5 Stars rated.
5 Stars rated.

everything was awesome,great job.

5 Stars rated.
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5 Stars rated.

I was extremely impressed with the service and most definitely recommend Borders to friends and family. Awesome

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin has been wonderful to work with. He is very punctual, professional, and friendly - every time. He is full of knowledge and is more than happy to educate when asked. We will continue to work with Border as they have been great to deal with and provide exceptional employees to do the work we require within our business.

5 Stars rated.
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Thank you for the lovely Christmas gift basket Mike. A nice surprise. We are very happy with the information and service we received this past year regarding our new air conditioner and upgrading to our furnace. Mike, Justin, Aaron, Owen and all the great people at Border have been very knowledgeable, diligent and friendly to deal with over the years. Thank you, thank you, Anne Sullivan and Stephen Vallentyne

5 Stars rated.
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Service done by Justin to our gas fireplace. Justin was very professional and helpful in providing answers as well as options that I could consider without a heavy sales pitch. Very personable young man who spoke highly of the company. Work was done in an efficient and effective manner. Merry Christmas Justin!

5 Stars rated.
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Left boot marks on the carpet.

5 Stars rated.
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Had a new water heater installed. Excellent job, good workmanship. Left a few boot marks on our carpet.

5 Stars rated.
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Both Jeff and Adam were awesome to work with! Would be happy to have them back!!

5 Stars rated.
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I recently purchased a house. When I took possession I couldn't get the heat working. I called the after hours number and Adam was available to help me. There were some glitches with my furnace and Adam contacted Jeff who came over to help. I was more than impressed with their service! Both had a helpful, friendly, approachable attitude. They were more than happy to answer any questions that I had. It turned out I had a gas leak with my stove top. Jeff was more than willing to help me with it! I appreciate the service both service technicians offered and would highly recommend them! I know who I will be calling in the future! Thanks!!

5 Stars rated.
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Very quick and efficient service. Technician found issues with filters that I did not know existed. Explained the thermostat and the various settings. Great job and now am confident that the heating and cooling system is working effectively.

5 Stars rated.
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Very courteous service We were given advices on how to save money by doing simples preventatives maintenance ourselves. Very helpful service - thank you

5 Stars rated.
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Shawn was efficient, and willing. It was a pleasure having him do my plumbing work.

5 Stars rated.
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Having a broken furnace, I randomly selected a repair company to call. When Jeff showed up, his knowledge and professional demeanor made me glad that I had called Border. The repair was done efficiently and he took the time to talk me through what he was doing, even fixing another issue I had while he was there. I would recommend highly.

5 Stars rated.
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Steven was very helpful and professional. He explained clearly what my furnace needed and my options. The company called me to let me know he was running early which i greatly appreciated - we are all busy these days! Anyways, highly recommend this team and in particular Steven! Thank you!

5 Stars rated.
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Mike has a great team - Steven R came to do our furnace maintenance and was great to deal with

5 Stars rated.
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Steven R recently came to do our fall furnace checkup, service. He was a pleasure to deal with, informative and efficient. Thank you for prompt and professional service.

5 Stars rated.
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Steven R

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Did a good job . Helpful explains things. Getting the job done on the spot right after estimate was great . I tried to. Use review buzz and couldn't make it work initially .

5 Stars rated.
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Mike, I want to thank you for the excellent service your company provided, installing a new furnace and air conditioner. The people you had doing the installation did a fine job. Both units work very well. Thanks again for a job well done. Bob.

5 Stars rated.
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Just a quick question re the $99.00 call out fee, was told it would be eliminated if work was done, but I still got charged it even after agreeing to work????, am I missing something?.

5 Stars rated.
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Service call to check out furnace with questionable heating. After a minor repair, Aaron spent well over an hour checking the running through an entire cycle to ensure that it was heating properly. Explained the system to me so that I understand its natural cycle -- i.e. how far the temperature can fall before it cuts in. Then he helped me, above the call of duty, to light my fireplace.

5 Stars rated.
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Thanks to jeff he got my furnace up and running again(, I know it needs to be replaced soon), put in new thermostat and checked over furnace, spent lot of time explaining everything to me, thanks jeff.

5 Stars rated.
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Thanks again Aaron since the service and me changing the filter I am confident my old furnace is running more efficient and I can stretch it's life a little more until I can afford a new one. Harley says thanks too :) Hope you have a very Merry Christmas. Susie

5 Stars rated.
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5 Stars rated.

Excellent Service provided by Border Plumbing Heating & air. The technician showed up to our house 10 min ahead of schedule & knock at our door 2 min before the scheduled time. He introduced himself and stated what he was planning on doing. Very polite, very respectful he immediately put shoe covers to protect our floors before proceeding. He was very meticulous while inspecting our furnace. He gave us advices on how to perform simple maintenance ourselves that would save us money and extend the life of our furnace. Also very knowledgeable on other parts of our heating system / Air conditioning / hot water tank only after we asked his opinion. He gave us a thorough written report on the furnace - Best service we've add in Kelowna.

5 Stars rated.
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I contacted Border to install a kitchen faucet. Their service man Shawn" was dispatched to us within a few hours. The job proved to be challangeing as the water leak from the old faucet had softened the particle board. Shawn was creative and did a good job under difficult conditions

5 Stars rated.
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I recently had Justin to my home to to a furnace evaluation. It's inevitable that this old thing needs to go, but I really appreciated his professionalism and analysis. He was most informative and I was most impressed with his knowledge and expertise. Border's reputation is everything, and so far I feel they will give the utmost in service. Arrived early and was here for over 2 hours to review the furnace! Kudos to Justin!! Thank you so much! He should get a raise immediately!!!

5 Stars rated.
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Shawn did a great job replacing toilets and he replumbed the house to bring it up to code. Also has a good eye for fixtures and replaced them for me. Good job! Look forward to seeing him annually for inspections. Many thanks!

5 Stars rated.
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Aaron ***** was my technician and this is the first time using Border. I felt very comfortable with Aaron in my home and felt he was very thorough with servicing my furnace and proving me the written review upon completion. Thanks Aaron look forward to seeing you next year :) ***************************************************************

5 Stars rated.
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Shaun and Matt did a great job installing the new faucet in our kitchen. Service was prompt and efficient. Both representatives were pleasant, knowledgeable and respectful. I would recommend their service to anyone.

5 Stars rated.
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We chose to have Border Plumbing & Heating replace our old A/C because of the excellent service we received from Mike L when he came to the house to give us a price. He is very knowledgeable and explained every question that we had.

5 Stars rated.
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Good company and great staff.

5 Stars rated.
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Adam was super helpful and knowledgeable. When we have our spring maintenance check-up, we will request to have Adam.

5 Stars rated.
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Jeff was on time, efficient and very good at explaining the work he completed on our annual furnace maintenance. It was nice to deal with a friendly and honest professional such as Jeff. I would highly recommend Jeff and Border Plumbing Heating & Air for your furnace and air conditioning needs!

5 Stars rated.
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a very competent service rep with the right kind of pazazz that makes these people who they are. a job well done.

5 Stars rated.
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Great, thorough service from Aaron for our annual furnace inspection. Other companies we have had do the same service took about one half hour but Aaron was here for over 1.5 hours. He was also very friendly and gave us advice on when to replace the filter as well. Highly recommend him and Border Plumbing and heating.

5 Stars rated.
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THE COMPANY DOES AN EXCELLENT SERVICE FOR IT`S CUSTOMERS. THE SERVICE GANG ARE FANTASTIC SHOWING COURTESY AND KNOWLEDGE WITH THE PRODUCT THEY PROVIDE. THE FOLLOW UP SERVICE IS GREAT. THE COST OF OUR PURCHASES WAS SOUND AND REASONABLE. I WOULD HIGHLY RECOMEND THIS COMPANY TO ANYONE.

5 Stars rated.
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We are long term customers and will remain so.

5 Stars rated.
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Jeff came to our condo and very professionally explained the way our gas fireplace worked. He made sure everything was working correctly. Because Jeff made us feel safe, we will call on him for any service we may need. Dick Lee.

5 Stars rated.
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Aaron was helpful and took the time to explain what a furnace "tuneup" included and the overall operation of my high efficiency furnace. He explained the annual contract and made a note to remind me to renew next year.

5 Stars rated.
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prompt, efficient, friendly - thanks

5 Stars rated.
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If you want confident service this is he Company to provide it in all aspects required.

5 Stars rated.
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Great service. We will be using this company for all our plumbing and electrical needs

5 Stars rated.
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Jeff C was very thorough, knowledgeable and a great guy to deal with. I would recommend Jeff C to anyone.

5 Stars rated.
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Today we had our furnace serviced. Jason did an excellent job. He was very professional. Great Job

5 Stars rated.
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This morning Steven R checked our furnace. When he was finished, he reviewed his findings with us and explained any concerns to our attention and what recourse we might consider. We are quite pleased with the manner in which he performed his inspection and would highly recommend him.

5 Stars rated.
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We are as usual Very pleased with the service from Border. Today Jeff explained everything that he was doing. He was very paitient with us in explaining what we didn't understand. He was so good that We will be requesting to have Jeff come to any other service calls we need

5 Stars rated.
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Great service, technician Steve was efficient !!

5 Stars rated.
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Jeff did a great Job. I always recommend Border plumbing and heating.

5 Stars rated.
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Great Service. Fixed my problem. Gave me information and suggested a yearly maintenance pkg. all good!

5 Stars rated.
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The corrosion was pointed out as well as some rust with Aarons scope that I could see one the screen. As well as the first thing Aaron said was "we want to make sure it is safe". I know my system is old, but was never pressured into replacing right away. He said it should make through 1 more winter safely.

5 Stars rated.
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Aaron was very thorough and professional and pleasant to deal with.

5 Stars rated.
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My experience with Steve R.- EXCELLENT. Knowledgeable, professional. Definitely will recommend this is company to my friends.

5 Stars rated.
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Steven R was here & performed my fall furnace maintenance. I found him to be very efficient & friendly. He did an excellent job explaining what he had done and also how my furnace is performing. I would have him anytime again.

5 Stars rated.
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I am so pleased that I called Border some 8 yrs ago, and have been able to rely on such efficient & trustworthy service. Thank you.

5 Stars rated.
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Jeff was very knowledgeable and thorough. He showed me a few things as I was unfamiliar with the furnace, just having moved in a few months ago. Thanks for the great service! He was even early!

5 Stars rated.
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I'm very satisfied with the friendly, knowledgeable and courteous people at Border.

5 Stars rated.
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Jeff did a great job doing the yearly servicing of my furnace. Very knowledgeable and thorough. Would definitely have him next year.

5 Stars rated.
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Been with Border for many years and we trust in their service

5 Stars rated.
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From the moment Jeff answered my first question I had every confidence in his knowledge and integrity! I will certainly contact Jeff for future needs and if he reflects the standards of this Kelowna company then I suggest you contact them for your heating needs!

5 Stars rated.
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Thorough competent service ; Great customer education. Thanks

5 Stars rated.
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Aaron Short was excellent as per usual,also to his helper which we for got his name sorry,we depend on you.Thanks

5 Stars rated.
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Aaron arrived as scheduled, took care to wear booties and keep the place as clean as he found it. He was polite and informative.

5 Stars rated.
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Steven R was professional and efficient. He quickly assesses the work to be done and gave us a quote as to the cost of the repairs.

5 Stars rated.
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Just had my fall service for my furnace. Steve was friendly, gave me information on what he was doing as well as on how my furnace was performing. He was thorough and passed on helpful information regarding filters and a sound barrier that I had in front of my furnace. Very happy with everything.

5 Stars rated.
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Very good service.

5 Stars rated.
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Jeff was very helpful in explaining how to operate our new thermostat, very friendly service

5 Stars rated.
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Fantastic service from Jeff. Quick and efficient. Very knowledgeable.

5 Stars rated.
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Jason was friendly, efficient, and did a great job. I will be using boarder for the yearly maintenance of our fire place, air conditioner, and furnace. Price seemed to be fair, I like the fact they give air miles.

5 Stars rated.
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Prompt service was appreciated and complete explanation of what he did was great. Also it was obvious Jeff believed in the annual maintenance plan, and it would be a beneficial deal for me, especially when we are away in winter months and have a neighbour check in on my home.

5 Stars rated.
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Jeff Coles came and did an annual check on my furnace today. He was very courteous and worked in a professional manner. He explained everything he did, and compared to the service report from a year ago. He encouraged me to sign up for an annual contract and after discussing it further with him, I decided that was a good plan for me to have, and did sign up. A very satisfied customer here.

5 Stars rated.
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Thank you for the great service today!

5 Stars rated.
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Jeff C. provided a very thorough and professional assessment of, and service to, our heating system in a very courteous and efficient manner. I would recommend his services at any time.

5 Stars rated.
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Jeff was very courteous and efficient, while he presented the assessment and carried out the service of our furnace in a very professional manner. I would highly recommend his services.

5 Stars rated.
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Jeff was neat, friendly and professional in his service. We were very pleased with his work.

5 Stars rated.
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Justin was fantastic. We had heard from another technician that we would most likely require a new AC system. When Justin came, he took the time to thoroughly address the problems with our current system and provided an in depth "play-by-play" of what was happening. He was professional, friendly, genuine, knowledgeable and trustworthy. We are now enjoying our working AC system! It's the coolest it's been in 7 years in our home!

5 Stars rated.
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Shawn did a great job.......again! Thanks!!

5 Stars rated.
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I recently had my A/C completely replaced by Border and the two technicians ( Jason M & Julius ) did a great job. Both were very courteous, friendly and knowledgeable. They wasted no time and cleaned up completely when they finished. We are very satisfied with the service.

5 Stars rated.
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I am completely satisfied with all the staff that I have had contact with both with my furnace and A/C problems. All staff seem to be well versed in customer service. Brian Buck

5 Stars rated.
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Jeff arrived on time and was prompt and efficient in carrying out his servicing of our A/C. He outlined his duties in doing so, explaining In detail the outcome and impressed us as a highly competent and very dedicated representative of his company. J.D. Henry

5 Stars rated.
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It is nice having a plumbing and heating company that works in a professional manner. To have a well groomed, well mannered technician show up at the door and take me through everything he is doing step by step is very much appreciated.

5 Stars rated.
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Jeff came and did the annual check on the air conditioner today. Did an awesome job checking things out and then explaining everything to me. Discovered that the capacitor was defective and replaced it. Fortunately it was under warranty. Very efficient and very professional!

5 Stars rated.
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Jeff C. was very professional and pleasant. He explained everything very clearly and make sure things were left as he found them, when he was done the repairs on our AC. A big Thank You to Jeff

5 Stars rated.
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Jeff did a great job, and let us know what was wrong and how he was going to fix it, AND what the cost would be. Plus the service time was excellent.

5 Stars rated.
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Out off all days when the weather is in the 40's, my home air conditioning system decides to fail. I called in on off hours and was lucky to have Jeff sent to me to save the day. He was prompt knowledgeable and very thorough in explaining what the issue was and what remedy the situation calls for. An absolute pleasure to have in my home. By far the best customer service experience to date. Thanks Jeff!!!

5 Stars rated.
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Today, June 26, 2015, my air conditioner was not blowing cool/cold air. I called Border Plumbing and they sent Jeff Coles to help me out. He was busy at another callout but came directly to my house at his earliest convenience. He was thorough at his work and even verbally explained everything he was doing with my air conditioner. Jeff was very pleasant and friendly and a real pleasure to deal with. He was a real gentleman and acted professionally at all times. I would recommend him to anyone. He had my air conditioner up and running in less than an hour. - Ian in Kelowna, B.C.

5 Stars rated.
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Technician was excellent!

5 Stars rated.
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Excellent service as always. We have been customers for over eight years and have always had great service.

5 Stars rated.
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Jason was polite, and explained anything I asked about thoroughly. We were more than pleased having him service our unit.

5 Stars rated.
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Danielle completed the work quickly and explained what she was doing to service the AC. She also offered to find me a cover for the AC. Good service call.

5 Stars rated.
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Dear Christina Aaron did as usual a wonderful job. He knows his business. Thank you very much - Aaron. I would like also to thank also all the office staff for there help. Have a good weekend Werner

5 Stars rated.
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Have been dealing with border since 2006 and have always been pleased with the people and the service.

5 Stars rated.
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Shawn was competent, thorough ,polite and easy to get along with,he also completed the work in a timely fashion.

5 Stars rated.
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Border always does a great job. Clean, professional, reasonable. Justin keeps the air conditioning running perfect, year after year!

5 Stars rated.
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Shawn was great , very professional and we chatted like we have known him forever, will recommend Shawn for sure! Great work !!

5 Stars rated.
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SHAWN WAS GREAT VERY PROFESSIONAL THE WORK HE DID WAS AWESOME WE WOULD RECOMMEND SHAWN FOR ANY PLUMBING NEEDS -THANKS SO MUCH SHAWN !!

5 Stars rated.
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Very good service - prompt (important) and professional!

5 Stars rated.
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Aaron was very helpful. Answered all our questions and gave good suggestions. Very professional. We will continue to be loyal customers and recommending him to our family and friends.

5 Stars rated.
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Shawn just finished an entire re-pipe of my 30 year old house. It took two days with his competent assistant, Matt. I was very impressed with his positive demeanor and professionalism. He was available for my many questions and took no shortcuts. I trust him to work on anything at my house. It's great to be rid of old poly-b pipe that bursts for no reason. I strongly recommend him for the job.

5 Stars rated.
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Owen Miller installed my new a/c and hot water tank. He was prompt, courteous and knowledgeable. Great customer service is rare these days. It's so nice to see Border values their clients.

5 Stars rated.
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Very pleased with the service provided by Justin. He is an excellent representative for your firm. He is professional, friendly and completed the repairs quickly. Suggested the Gold Service Plan which we were happy to join. I will have no difficulty in recommending Border and Justin. Five star all the way.

5 Stars rated.
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Very good, analytical, I liked the way Justin solved all the problems, in a professional manner. I had a fireplace insert that was giving me problems for years. other companies could not solve the problem. Justin solved it. a good employee speaks well of the company he works for and Justin speaks highly of Boarder.

5 Stars rated.
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Prompt service within an hr of calling, Danielle was professional, friendly n knowledgeable. Repair completed in timely fashion .. And was also big dog friendly

5 Stars rated.
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Shawn was courteous, explained all the work to be done and did an excellent job for us.

5 Stars rated.
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Shawn C and his partner worked on my parents house Feb 5 & 6, 2015 doing a complete removal of all polybutelene water lines in their 1990's home. Their professionalism and workmanship is excellent. Shawn went over with me the locations of all the new shut-offs and fully explained the work they did as it was extensive. Everything was replaced, right down to the kitchen sink! We are very happy with the quality of the products they used, (sink and faucets) and were delighted that it was completed sooner than even promised! I would highly recommend Shawn to upgrade the Poly B in any home that currently has this installed. I wish Shawn could come do my own home in Castlegar! Vanessa O, Florence and Jack S. Peachland

5 Stars rated.
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In mid-January, Shawn returned to finish the re-piping project, which was replacing the pipes to the showers and changing the valves. He accomplished what seemed impossible by accessing the space between the shower stall in the ensuite and the shower in the main bathroom, which were back to back on an inner wall. Shawn takes pride in his work and looks after many details that others wouldn't pay attention to. We had to get our pipes replaced as "poly B" was installed when the house was built. If you need to have your home re-piped I heartily recommend Border Plumbing and Shawn in particular..

5 Stars rated.
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Jason serviced my furnace today and was pleasant, efficient and readily explained things to me about my furnace. He seemed to like my dog too, who was trying to help him

5 Stars rated.
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Our experience with Border Plumbing and Heating has been nothing short of amazing. It actually stands as one of the best customer service experiences we've had with any company in any business around. We were unfortunate this year to have our furnace break down on both a Saturday and a Sunday - and Border was immediately able to send out an extremely competent technician (Aaron) to correctly diagnose the issue both times. When it was finally decided that replacing the unit was in our best interest, the team of installers arrived exactly on time - despite "snowmageddon" like conditions throughout the Okanagan. When we returned home from work the unit was working beautifully and our house was so clean you had no idea anyone had even been there! No hidden costs and great follow-up care from the sales manager Michael as well. It's safe to say that Border has new customers for life!

5 Stars rated.
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Tyson Harms was the most knowledge and politest service technician that I have ever dealt with. He explained exactly what the problem was and completed the job very quickly. I asked him about a service agreement before he even started and after he explained them all to me I settled on a plan. Tyson is a real asset to your company.

5 Stars rated.
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I would like to thank Shawn very much for an excellent job hi did when our faucet in the kitchen was leaking on Dec. 23. Also many thanks to the office people. They are always so nice and helpful. Have a blessed 2015. Thanks again Werner

5 Stars rated.
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Shawn Cook was professional in every aspect. He explained the things he was doing and offered choices when they were available and suggested what he thought was best and why. He went above and beyond looking after many details that meant a superior job.

5 Stars rated.
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We recently had a service and repair done on our furnace by Border's service technician Justin Lund. We found him to be very knowledgeable and capable. He was able to clearly inform us of the work performed and make realistic recommendations as to future needs. We are very pleased with Border Plumbing and their policies and are having more work performed by them.

5 Stars rated.
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This is the second time Justin has been here and we signed up for the yearly Energy Savings Agreement after he explained in detail everything we needed to know about the Furnace and Air Condition. He is a true professional with a compassion for the Company. We could tell that he really enjoys his profession and has a wonderful personality. He took his time with all of our questions and explained in detail what could go wrong with the Furnace and what to keep an eye on. We are requesting Justin to come back for all our services in the future. We have also recommended him to both neighbours.

5 Stars rated.
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Shawn was fantastic. He provided fast knowledgeable service in a very professional manner. . He made me feel like an appreciated customer which is not that common from many businesses, I will be using Border services when ever I need help again. Thanks Don

5 Stars rated.
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Jeff was great very efficient and helpful. Thank you

5 Stars rated.
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Tyson H. was friendly, and very professional and answered all my questions when he came to my home. He is a great representative for Border Plumbing and works hard to ensure customer satisfaction.

5 Stars rated.
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Shawn C. was friendly, professional and has very high work ethics. Did a great job changing all the water lines in my home. Great attention to detail and customer satisfaction. Highly recommend!

5 Stars rated.
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5 Stars rated.

So much of what we do nowadays seems designed to frustrate and confound older people, and nowhere is that as true as in the field of electronic technology, where things are changing faster than anyone over fifty can keep up with them. We have one of those high-falootin' new heat pump and furnace combinations with a control panel that looks like something from a space ship's command centre . . . I used to get high blood pressure just looking at it, scared to touch it in case I blew the house up. And then along came this young guy Justin, who quickly, efficiently and unobtrusively did everything that needed to be done for our regularly scheduled maintenance, and then took the time to explain to my wife and I, clearly, lucidly and understandably--and in less than five minutes--just how the various elements of the program work with each other... Piece of cake, and suddenly it all made sense and we both feel confident now, knowing what will happen when we do certain things, and what we need to do to achieve other things . . . What makes no sense at all, though, is that no one--NOBODY--seemed able to explain it that easily to us before, which would have saved us months of frustration. Bravo, Justin! Come back any time.

5 Stars rated.
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After 30 plus years of reliable service we decided it was time to retire our aging Lenox furnace in favour of its space age counterpart, one of those new fangled 96% high efficiency, two stage marvels that heats your home at a fraction of the cost old faithful did. Border Plumbing and Heating's finest, a crack team of highly motivated specialists led by a mountain of a man who goes by the name Owen, arrived at our door exactly when they said they would, and literally went straight to work. These guys make Santa's elves look like a rag tag band of vagabonds and slackers, even eschewing my offer of piping hot coffee and tarts nearly three hours in to what I over heard one of them describe as "a tough install." Throughout the day they were well mannered, courteous and impeccably polite. Imagine how astonished I was when Owen, somewhat abashed by my praise of the precision, speed and obvious quality of his workmanship, told me he'd only been on the job for two weeks! If even Border's Paduans do the kind of work I watched Owen, Jason and Jeff perform one can only imagine what their Jedi Masters can do. Hire these guys with confidence.

5 Stars rated.
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Good employee smart and efficient

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Was a Sunday morning. Made the call around 8:30 am and the service technician arrived within half an hour...Completed temp repairs quickly and explained the problems with the heating system. Will order faulty parts and call us when the parts are in..Excellent service...Thanks

5 Stars rated.
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Jeff Coles was very professional and knowledgeable. Thank you

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5 Stars rated.
5 Stars rated.

Hi ,Today Shawn C and Matt R came to our house to change the hot water tank .Its not the first time that Shawn and Matt were at our house to do plumbing .We have to say that we are very satisfied with their work ,Shawn is very polite very friendly so is Matt ..they did a very good job and what we really find is they are very honest and we feel secure with their work .Thank you Shawn thank you Matt ..Keep the good work if ever we need we will call again .thank you ...Lisette

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin is a friendly, knowledgeable technician with the unique ability to distill technical information down to a level that is comprehensible to a customer. I respected his professional opinion and will not hesitate to call Border Plumbing, Heating and Air in the future for any service needs.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff was very informative . He insured we understood everything regarding our concerns. He explained everything clearly and precise. we are well pleased with the service. thanks Jeff.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson was great and remedied the problem just as we were entering the winter temps...and the furnace returned with warmth once again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was great. Quickly fixed my plumbing problem, tidied up a few plumbing issues, and was funny too. Thanks for the service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson the technician that came was very helpful and professional. He explained my options and the cost before doing anything. WE have had problems with our furnace a couple times now but this was the first time it was actually explained to me. He was very friendly made you feel like a friend then another customer. I would highly recommended! Will be using Border Plumbing again

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson is always friendly. He is knowledgeable, thorough and explains the functionality of the equipment. Thanks, Tyson.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was very helpful with regard to my house plumbing needs. Very professional and frank with his responses to my questions. If needed, next service, I will ask for Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson came and serviced our furnace today , He is polite and we enjoy his visits a very nice and pleasant employee of border Plumbing, a true plumbing technician,

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn Cook was very clean, professional and helpful. So quiet I hardly knew he was here. All round good service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We are new to Lake Country in Kelowna and picked Border to service our furnace & gas fireplace. The service technician arrived at the arranged time. Justin L. was polite & pleasant, and serviced both gas appliances in a professional manner. He answered all questions we had. Justin recommended replacing a particular switch and explained why. He gave several options but did not attempt to sell the 'expensive system' over the basic unit. I am very satisfied with the service call & technician and based on our experience would highly recommend Border. Mike Harris

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson H. has come to our house on maintenance/service calls more than once and has always been totally professional, polite, knowledgeable and always a pleasure to have work on our plumbing and heating needs.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thank you, Tyson for the wonderful service with the water heater and furnace. Quick and impeccable service!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was quick to figure out where the problem leak was and fixed it very nicely for us. Shawn was very friendly and informative. This was our first experience with Border and we would definitely call them again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I want to tell you that Tyson Harms did the servicing on my furnace this morning . He did a thorough and amazing job. As a senior citizen I am thankful that I can feel secure and safe with the excellent work Border Plumbing and Heating`s TYSON HARMS did today. Thank you

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was on time and answered all my questions.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I've been using Border Plumbing for almost 8 years now and would highly recommend them to anyone. They are always professional, on time, and very knowledgeable. Tyson has been my technician many times and I have always been impressed by his professional service. Count on Border for your Heating, AC and Plumbing needs.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Had a rather serious problem with my heat pump today. Tyson came by promptly, checked the problems, explained what was required, fixed it in a very professional way. Friendly, courteous and professional. Thank you Borders and Tyson for a good job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I have been a customer of Border since 2005 and they have looked after my heating and a/c needs in two homes during that time. Service is always prompt, competent, polite and efficient. Everything is explained up front and good information is provided to let the customer make a good decision. Tyson did a great job getting my furnace up an running again very quickly. I will not hesitate to call them for all my future needs and recommend them to my acquaintances.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn did a bunch of work for us today - new toilets, new faucets, new kitchen sink drainage etc. He worked fast and was very pleasant. I asked him to help me move the fridge (which was too heavy for me) which he did. I do appreciate his help. he is an excellent company rep. Many thanks. Brien Cates

5 Stars rated.
5 Stars rated.
5 Stars rated.

The service I received from Kirsten was great. I also had some questions that I needed answers to and she was so helpful and very professional.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great job Kirsten - really professional and very helpful in feedback you provided.

5 Stars rated.
5 Stars rated.
5 Stars rated.

On August 18 Shawn and his associate replaced the hot water tank, plus removed and installed new piping and valves in my townhouse. The crawl space provided a challenge but the work was completed with a high degree of professionalism. Cost came in as per the estimate. Have dealt with Border for a number of years and am always satisfied with their service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was friendly punctual and hard working. He took obvious satisfaction in producing solid plumbing. Thanks, Shawn!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Danielle Boileau. did a repair on a troubled air condition unit on Aug 1 I feel that she should get a 6 star rating----very professional and polite Also like to say 5 star rating for Border -----great and timely service Mel Meacham

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great Job Shawn!

5 Stars rated.
5 Stars rated.
5 Stars rated.

I called Border on Tuesday morning after our air conditioner decided to stop working Monday evening. I honestly was expecting to have to wait a day or two given the current heat wave we're having. I was pleased to have a call that they could be at my house and Aaron and Kristen both arrived about the same time as me at 11:30 Tuesday morning. By 12:30 I had air conditioning again! Both Aaron and Kristen were above being professional. They explained the issues with the unit, how much it would cost and fixed it immediately. All the while they were friendly, had a laugh or two with me and got us back on track. Great job!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was the epitome of professionalism. He was friendly, he wore overboots the whole time he was in the house and despite a problematic shower control he persevered and would not be satisfied with just ok. He left it perfect. I would not hesitate to recommend him. Thanks Mike Gissing

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn C. was the epitome of professionalism - he wore over boots all the time he was in the house and despite a problematic shower control, he worked and persevered with it until it was perfect. It now works the way it always should have but never had before. I would not hesitate to recommend him and your company. Thanks Mike Gissing

5 Stars rated.
5 Stars rated.
5 Stars rated.

Amazing, fast services. Called in the afternoon and had someone come in the very next morning. Explained everything well, was kind and polite. I would recommend this company to everyone if they want things done right the first time!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin provided great customer service when repairing our air conditioning system. He took photos on his iphone to show us what the issue was and to explain what the problem was and how to resolve it. We appreciated his easy to understand explanation and our a/c has been working better than ever. He also made some suggestions about our hvac system in general and we appreciated those comments and are utilizing them as well.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Amazing service. Had the run around with two other companies and had to pay them to do nothing but ask me to call someone else. Found this company on google and they came in the next morning!! Repaired air conditioner quickly. Extremely polite and kind.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great job

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had Aaron in to explain the Air Conditioner operation and also to service it. The service work came first and he showed me what he was looking for, what needed checking or adjusting. At the conclusion he left me with a service sheet setting out the areas that fell below standard and that would likely need attention in the future. Although the unit is working fine he pointed out it was 22 years old and we should be wary of putting too much into future service/repairs as likely the unit is near the end of its service life. I like that he did not try to get additional work at this time and the caution about the service life. As we had expenses moving this year, we do not want to invest much in maintenance nor in replacement just yet. But I do know the age and life span now and can plan to invest next year or when it stops. Aaron was also very polite, friendly and respectful through out the time we were together. so I would recommend him and the company, Border Plumbing Heating and Air to my friends.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn Cook provided efficient and conscientious plumbing services for me today. He offered a full range of services to me but was respectful of my choices. He did his work with good cheer. Thank you, Shawn!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service from Tyson H. yesterday. I respect a technician who is knowledgeable and able to communicate his expertise to the customer succinctly and without hype. Definitely a professional that I can place my trust in. Thank you.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was very professional with his installation. He was prompt and courteous.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Just had great service from Shawn - very efficient and knowledgeable

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn Cook repiped our whole house with help from his assistant. They did an excellent job from start to finish. Shawn sure knows how do do the job. He did it complete in two days and used far less materials than the original losers who built the house 20 years ago. The work he did was designed and mapped out in a far superior way. Excellent work Shawn on a job really well done. Regards from Jon and Prima.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Josh P. was the first time at our house to do a job and I was impressed how excellent he did all his work. Thank you so much Josh. See you next time - Werner

5 Stars rated.
5 Stars rated.
5 Stars rated.

I would like to thank Aaron for an excellent job in checking an maintaining our AC - Werner

5 Stars rated.
5 Stars rated.
5 Stars rated.

Fantastic customer service. Timely, efficient & professional. Highly recommend!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Once again very pleased with the service from Border Plumbing! My wife and I were impressed with the call we received the day before confirming our appointment and the call the morning of our appointment letting us know exactly when the technician would be at our home! That's called customer service and both Jan and I really appreciated that. Secondly, Aaron was very polite, courteous and efficient in getting the service on our furnace and air conditioner done. He looked me in the eye when he spoke to me and gave me a firm handshake when we met. I also appreciated that when he was done there was no mess to clean up after - just turn off the lights and get back to business. Finally, I appreciated the fact that at no time was I being "upsold" to get new equipment. Just an honest opinion of where everything is at, at this time. I would highly recommend Aaron and Border Plumbing to anyone seeking these type of services. Thanks guys!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn came to install our new hot water tank, He was very professional and did not mind me watching and he answered all my questions. I do not think anyone could do a better job than what he did. Thanks Shawn!!!! The reason why I choose Border Plumbing, A human answered the phone on a Saturday!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson did a plumbing inspection April 11,2014 of our home. He was very knowledgeable and was not pushy in his sales approach. He is a friendly advisor who loves his family of whom he talks about in relating to our own circumstances. He gives you up to date information and good solid advice. He is a pleasure to do business with and a great asset for the company. Jon and Prima Howell.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn replaced our water heater and did his usual excellent job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great big thank-you to Shawn for the immediate, professional service today. Water tank was replaced quickly and all aspects of the install and the energy saving agreement were explained thoroughly. We will definitely be using Border Plumbing for all future plumbing needs. Thanks again Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Border customer since our last home and they were the first to call when the HWT leaked at our current home. Justin L was honest and friendly, patient with all my questions. Pro service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin with Border Plumbing and Heating was excellent, he solved the problem quickly and was very friendly and provided a wealth of information. Unfortunately furnaces go and the health and safety of myself and love ones is most important - Thanks again, Justin for your commitment to quality work.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thank you Jason for checking under our home to ease my mind that the air conditioner was draining properly.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thank you Jason for checking under our home to ease my mind that the air conditioner was draining properly.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Called at 0830 and Tyson was there by 0900. Found the problem right away. Furnace was fixed and the house getting warmer by 0930. Have always had good service from Border. Tyson very friendly.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was great on time and very helpful. Great job. Thanks

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was delighted to have both these young men come to service my furnace, especially as they had to come again as I did not hear their return call. How sweet of them. They were courteous and helpful and even helped me with this email. Thank you, men! R. Clarke

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jason Morash was here today doing the checkup n my furnace. He has been here before and I always enjoy having him . He is very kind and friendly and asks if I have any questions about anything he has done or is doing. It is very important that people my age have people who care and do a very good job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Good customer survive and professional installers, I was very happy with the job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn did an excellent job installing our hot water tank he was courteous, professional, explained what he was going to do and when he would do it

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson was friendly professional and knowledgeable great service thank you

5 Stars rated.
5 Stars rated.
5 Stars rated.

I sincerely appreciated all the info Tyson gave me re: the furnace functions, etc. and the checking of my water heater, Thank you Tyson for coming out this morning - and I now feel confident my heat will be working - finally. Pat Edge.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was very impressed with the work done in our home by Shawn. He was very efficient and on his own initiative found a package of service and products that covered all of our needs. Thanks Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin is very personable. Justin has done our maintenance a few times and we have total confidence in him. He provides good information and direction re maintenance. Hopefully he will be able to come every time. George and Pat

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin provided great service in getting our furnace back up and running in a timely manner, it was nice having someone who is professional, knowledgeable, and courtesy on the job. Definitely would recommend Border Plumbing to anyone needing service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Everyone at Border is so helpful and competent. Thank you Werner

5 Stars rated.
5 Stars rated.
5 Stars rated.

I would like to thank Shawn for doing again an excellent job in our house, putting in a new sink with faucet. He really knows his skill. Until next time Werner

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin provided great service in getting our furnace back up and running in a timely manner, it was nice having someone who is professional, knowledgeable, and courtesy on the job. Definitely would recommend Border Plumbing to anyone needing service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very grateful for the professionalism and work performed by Shawn. Our home plumbing is now updated above and beyond the quality of the initial installation. Shawn provided us with a systematic way of isolating each and every circuit in the plumbing system. I also appreciate him removing and replacing all of the corroded fitting throughout the house. We feel much safer now from any potential leaks! Thanks again and we highly recommend Border Plumbing for your needs. Martin Mills!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin Lund was out to assist us with our furnace concerns and provided the best customer service I've experienced in many years. His knowledge, desire to explain things and especially his tips on heating and air conditioning were much appreciated. It is rare these days to find employees who are this passionate about their profession and so eager to teach and please their customers. We'll see you again, Justin!

5 Stars rated.
5 Stars rated.
5 Stars rated.

I have to thank Shawn for the great help he was, if I ever need more help I would sure want him, he gets a 10 out of 10 from me Thanks

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thank you Danielle - service above and beyond :-) Prompt, courteous and professional. Will happily recommend you and your employer to all who will listen, and look forward to having you back in the spring for the A/C tune-up.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Danielle Boileau was efficient in performing the service. She was also very cheerful in performing her duties. A pleasure to deal with.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thanks so much to Shawn for the prompt service in helping us with our leak. Jan and I appreciate your effort and professionalism in dealing with us. I am also grateful for your discerning eye on the other aspects of my plumbing system so that future problems can be avoided. You are the best!! Martin Mills

5 Stars rated.
5 Stars rated.
5 Stars rated.

Danielle is a most personable individual. She did the winter maintenance on our heat pump efficiently. She provided a full written and verbal report on the work that she did and offered some suggestions that may save us some heating costs. She can come back anytime. Tom C

5 Stars rated.
5 Stars rated.
5 Stars rated.

Danielle has been the best technician we have had since moving here in 2006. We give her 5 stars. thank you Danielle.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson was very professional, got the job done carefully, and answered all my questions. Very happy with him and with Border because of this, and I'll be happy to pass cards around and make referrals. Thanks much!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin L. was great! Straight up & gave me all the info I needed, answered all my questions. Will be seeing him again when he comes to repair my furnace. Very professional & knowledgeable.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Danielle was fantastic....personable, knowledgeable and helpful. By far the best furnace service we've ever had in our 12 years in this house! Wish we had known about you guys sooner!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Border Plumbing has always been fast and clean and courteous They recently installed a new water heater and did so very efficiently. I would rate them a 5 star service in all that they have done for me.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We had Justin in for servicing our 4 year old furnace. He did some preventative work, and filled us in well in advance of things we should be prepared to deal with. We do appreciate the fact he informs us in detail as to what is best for our situation and gives us the opportunity to deal with it before it becomes a problem. Very professional, and very appreciated. I should add, that as a result of how he handled our call, we've enlisted your firm to handle our business needs as well.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson was able to solve a problem that has been going on for years in our home. He went out of his way to provide "service with a smile". Can't say enough good things about him.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was very knowledgeable, efficient, and his presentation was excellent, I would recommend him to everyone I know, was very satisfied with his service! This is the second time I used this company and would use them in the future!! Thank you!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Border customer since our last home and they were the first to call when the HWT leaked at our current home. Justin L was honest and friendly, patient with all my questions. Pro service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Kelsey and Jason did an amazing job installing our new furnace. They were very personable, trustworthy, and informative. We would highly recommend Border Plumbing and Heating to our friends and family. Couldn't have asked for a better team. Thanks so much!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn is a very competent, efficient and friendly professional. He will get my recommendations (along with Border) many times. Five and a half stars!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin Lund provided us with excellent service for our fireplace. He was obviously concerned about doing an outstanding job as he took his time and explained along the way. I would not hesitate to recommend him to anyone. Great job and professional service. Thanks Justin

5 Stars rated.
5 Stars rated.
5 Stars rated.

The plumber that came to my house to fix the sump pump issue, Brian, was spectacular. He was very nice, polite and professional. He fixed the problem, explained it to me and cleaned up after himself. I appreciate the service and the timeliness of it and will recommend your company to any friends or colleagues that would require your services.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Such a fantastic company, I'm a customer for life! Danielle was efficient and very friendly.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson H did a great job today, as usual!! Tyson has serviced our furnace for over a year.. He is always courteous efficient and honest. I give Tyson 2 thumbs way up!! Keep up the great work Tyson!...

5 Stars rated.
5 Stars rated.
5 Stars rated.

Danielle B. went above and beyond the call of duty once again for me. She had installed a new thermostat in July and it started to make noise. I phoned the office and they said that she should be there in about a half hour. When she got there she said that it was the transformer in my doorbell. She disconnected it and all was solved. I wasn't charged for her coming out and I was impressed on how soon she came and solved my problem. Kudos to Danielle.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn C. had several plumbing surprises when he started the renovations to my existing bathroom. The parts that should have been there in the wall, were not there. The old counter top sink was glued onto the counter with way too much adhesive. It was a real challenge getting the old sink out. The tub fixtures I had selected didn't fit the existing tub outlet. Shawn had to do some very real creative plumbing to make it all come together and work. There were two tub parts that I forgot to select, but Shawn found two parts that matched and it is all good. I am very pleased with the finished product.Thank you Shawn. Nicky

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn (plumber) was knowledgeable and outlined the steps necessary to complete the project. He completed the job in an efficient, professional manner and left the work site in a tidy condition. Shawn was friendly and respectful. I appreciated the discount given as a member of Border's Energy Savings Agreement Program.

5 Stars rated.
5 Stars rated.
5 Stars rated.

First of all I would like to thank you so much for a great job you are always doing in taking the orders and dispatching your technicians. A special thanks belong to Shawn who did once more an excellent work in improving our irrigation system with new valves. Shawn thank you it is always a great pleasure meeting you and look a bit over you shoulder and learn a bit more. See you next time - Werner

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn is very professional, pleasant and helpful. He explains exactly what needs to be done in detail and he let me know what the total amount will be before he started any work. Shawn answered all of my many questions. Thank you Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I want to thank all of those who I have dealt with at Border Plumbing and Heating. I made a request on line and had someone call me back that day. They gave me a day and time for my appointment. Shawn showed up promptly at the given time. He worked quickly, cleaned up and told me exactly what the problem was. He didn't even cringe when I asked him to look at a hair clogged, messy sink that my teenage daughter uses:) Thank you Shawn for everything you did! Next time we have a plumbing problem I will be sure to ask for you.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn C installed our new hot water tank, he was very professional, fast and efficient. He is an asset to the company. We are very pleased with his job.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Reliable, friendly service, recommend them

5 Stars rated.
5 Stars rated.
5 Stars rated.

Hey Joe............ Shawn got the pump all set up and it is working great......he did a super job job and represented Border wonderfully.

5 Stars rated.
5 Stars rated.
5 Stars rated.

The greatest service still after many years with this company. Shawn C was efficient, professional, friendly and helpful in solving a problem even he hadn't encountered before. I highly recommend them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn showed up as promised - provided us with a couple of different options to fix a toilet/plumbing issue and completed the work required, efficiently and quickly. He was very friendly, polite and appeared very knowledgeable. Great guy. Would definitely recommend Border Plumbing and encourage folks to ask for Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service. Great attitude and a nice guy.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Border gave prompt service. Shawn was great to deal with and performed the work in an excellent and professional manner. Terrific work and many thanks.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service from Justin L.

5 Stars rated.
5 Stars rated.
5 Stars rated.

A not about Justin Lund very impressed with his professionalism he was very efficient and explained everything that he was doing I would recommend your company to anyone thanks for your awesome service thanks again Ron Ritchie

5 Stars rated.
5 Stars rated.
5 Stars rated.

Called Border because our air condition didn't work. Dispatch was friendly and accommodate in working with the time we had available for one of their technicians to come and look at the unit. Tyson H. arrived on time, was professional looking and was very friendly. He explained Border's service call and pricing procedure before starting. As he diagnosed the problem he kept us informed as to what he was doing. He was knowledgeable and helpfully in answering our questions. A couple of things that caught our eye when dealing with Border (Tyson) was the well kept, clean vehicle, tidy uniform and booties were worn. We would definitely recommend Border to our friends and we will be calling them in fall for our furnace service. Thanks for your help Tyson.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was great! He is friendly, knowledgeable and had the installation completed quickly. It isn't often that I meet a service specialist that is able to do the job as efficiently as Shawn did. Way to Go!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

The replacements were carried out quickly and in an excellent workman like manner. Shawn was very friendly and explained all of the steps. The plumbing lines are neat and tidy. The work area was cleaned up at the end of the day.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Have dealt with Border for years. Our air conditioner died, after 22 years, and we called Border. Dave, the sales manager was at our door within 45 minutes or our call and we agreed to have the work done the next day or two depending on availability of the equipment. We agreed to having the air conditioner replaced along with our older hot water heater and a humidifier, all of which we knew was needed. Kelsey and team arrived on time, as promised, and did the install of the equipment in a professional polite and organized manner and upon completion of the installation, reviewed the operation of the equipment in a patient manner ensuring we understood the equipment and its operation. A supplier availability issue resulted in Border providing us with an upgraded model air conditioner at no additional cost. We continue to be very satisfied with Border's staff and service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Kelsey C . from Border Plumbing & Heating deserves Super Service Hero Status. Kelsey was the best tech we've had.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Kelsey C . from Border Plumbing & Heating deserves Super Service Hero Status. Kelsey was the best tech we've had. Can't say enough good things. I hope we don't have to use Border again anytime soon, but if we do, we want Kelsey C.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Wonderful service with a smile would definitely recommend them to anyone

5 Stars rated.
5 Stars rated.
5 Stars rated.

It was 87 in our house today, I contacted Boarder as a member of their gold protection energy saving plan, within 2 hours Justin was on his way. In no time he had us up and running ... very professional ... efficient, knowledgeable ... excellent experience :)! Beginning with my phone call to Jane @ Boarder to the finished result with Justin ... it was a smooth friendly easy fix :) at least for me!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

I just wanted to call and say thank-you to Shawn for a great job. He was very professional and I will use Border in the future for any of my plumbing needs.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service by Tyson! Greatly appreciate you guys helping us maintain our home.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We were very pleased to have Shawn in our home to fix our plumbing problems. He was professional and friendly. We will recommend him to anyone who needs a plumber! Thank you, Shawn!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

I would like to thank Kelsey, Justin and Danielle for their professionalism regarding my purchase and installation of a furnace, hot water tank and air conditioner. They arrived when they said they would, took great care of my home in removing the old products and replacing with the new, it was left exactly as they found it. All three products plus the thermostat were explained to me in great detail on completion, I have already started recommending Border Plumbing, Heating and Air and will continue to do so. Again thank you, I thought all three of you were the nicest and most pleasant of technicians, a credit to your company.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service from Tyson.

5 Stars rated.
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5 Stars rated.

Tyson was professional and polite. He answered all my questions, and explained the details. He represents the company very well, and we all know how important customer relations are.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We were really happy that you responded so quickly to our little emergency. Service man Shawn was very efficient and friendly and did a very tidy job. We will certainly call you for our next needs. Yours truly Paul & Pauline Schooling.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn arrived within an hour of my placing the call. Professional service and solved the problem immediately. Thank you.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson is the perfect guy to do HVAC work at our house. He is honest, knowledgeable and has great people skills. Recently, my husband and I were very happy to see Tyson during our shopping trip in Kelowna. (He had done some work for us previously while working for another company.) That's when we had approached him and asked if he was interested to take on a few projects in our newly built house. He gave us his business card and we knew we would be taken care of. He works fast and gets the job done to our maximum satisfaction. We believe that Tyson is a great asset to Border Plumbing Heating & Air company. We strongly recommend him to everyone!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn did a really great job repairing a split pipe. It was a tricky job that took longer than he thought but he said he likes figuring out problems. He was prompt on arrival and cleaned up before leaving, in fact you wouldn't know he had been here except the pipe was fixed! I have always found Border Plumbing and Heating service outstanding, in my opinion the best in the Okanagan Valley. Shawn is a typical example of that service. Sincerely, Frank Evans

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson H. Courteous, Prompt, Friendly, and Professional. We have never used Border before, so we will now see if the plumber is as good as Tyson. He set the bar!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin - Thank you for the great service and help. It was appreciated.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin was very helpful and informative, I look forward to seeing him again for the complete check up of my air conditioning system!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Your technician was professional, polite and did an excellent job. Our pool is nice and warm now. I will definitely use Border again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin was very professional and friendly with my pugs. He explained everything clearly and took away his garbage. Trust his judgment completely. Thanks Justin.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson is an awesome technician he is always prompt and helpful and explains the issues very clearly. I would recommend Tyson and Border Plumbing to all my friends and family members for help with their home issues.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I wanted to tell you how good of a job Justin did at my home today. He went above and beyond and I was really happy with his work.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I am giving Border Plumbing 5 stars. Justin was very helpful. Good service and he explained everything very well. I would definitely recommend them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was at our house last week to do work for us. As usual, any technician from Border always put on their "botties" over their shows which we really appreciate. Not only did he do an excellent job, he explained everything to me and assured us our pipes are in good shape. The one thing that really impressed my wife is, I told him she would be home soon from her exercise class and would need to get into the garage. He moved his van right over to the left side and when she came home she was able to drive right past him and into the garage. I would rate him with the five stars. Larry Hildebrandt

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson, was right on time, put his shoe covers, on, and got right to it. He let me know that my water tank was pretty old and that it could go anytime. He told me of the area's where the owners before us kind of makeshifted some of the work, and at some point in time I could have a leak. I was very impressed with his work and his attitude.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was our service specialist. Very pleasant, polite and efficient. He saved time by coming first to see what supplies he needed, then back again to complete the job. He was efficient, worked quickly and cleaned up too! Border is lucky to have such a great employee. Would not hesitate to call your company again! Thank you Shawn. 0 of 0 people found this review helpful. Helpful?

5 Stars rated.
5 Stars rated.
5 Stars rated.

Aaron Short came out on an emergency call because Fortis shut off our gas to the furnace because we bought our home from someone who should have called a professional. Aaron was very thorough and friendly and even though he had to crawl under our home and remove black widow spider cobwebs, he was still smiling and very friendly throughout the entire time. He went beyond what he had to do to get our gas back on. We really appreciate all he does and for letting us know about the service contracts that were available and we signed up for. Great job AARON!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin came to our home on time and very friendly. He performed our first service maintenance on our furnace as we have just moved into our home and everything needed to be done. He is a wealth of information and explained everything he was doing and also tips on energy conservation. Thank you so much for the terrific job

5 Stars rated.
5 Stars rated.
5 Stars rated.

On April-23 Shawn Cook of Border Plumbing repaired/replaced our kitchen sink drains and redid the dishwasher water lines & did an operational check on the dishwasher. My wife and I were very pleased with his work, knowledge and professionalism. Thank you Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin was very good and knowledgeable in his craft. He explained what he was doing and why,as well as explaining results of the readings to me. He gave me options on how to further enhance my air quality in my home-- by getting his superior to follow up with me in regards to a machine to be placed in my home to address air quality over a period of time. Justin also explained about the company's energy saving plan; including peace of mind with their plumbing option included. I chose to sign up with the plan after careful consideration of the explanation given. All in all, this was a pleasant and informative visit with tips and guidelines for running my central air unit through the warmer weather months; as to thermostat control usage, and more regular changes of furnace filters.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn did a great job of selling us and installing a new kitchen tap to replace the old one which was leaking. He was efficient in his work and has a pleasant personality. When we asked him to examine all of the other water lines in our house, in order to avoid further leaks he willingly did so and sold us a package to replace one toilet plus other water lines at a cost of $1,700. An excellent employee!

5 Stars rated.
5 Stars rated.
5 Stars rated.

First rate service as I have had with Border. Shawn C was efficient, prompt and professional. Did a great job, did what was needed and DID IT RIGHT!. Cleaned up the work site. Border's are fortunate to have Shawn C as an employee. All of their staff, in my experience, is of the same caliber as Shawn C. 0 of 0 people found this review helpful. Helpful?

5 Stars rated.
5 Stars rated.
5 Stars rated.

Just had new gas water heater installed by Shawn. Great service, on time and friendly. Border has now installed new furnace, air conditioner and hot water tank. Wouldn't use anyone else.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Danielle Boileau serviced my gas fireplace the other day. She was knowledgeable, efficient ..... and really nice friendly personality! Good job!

5 Stars rated.
5 Stars rated.
5 Stars rated.

I just received my maintenance service on my furnace from Justin Lund. He covered his shoes upon entering my house, was personable, informative and offered good suggestions to help maintain and extend the life of my 15 year old furnace. Highly recommended and I would welcome him back for any needed service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was here on time, and very helpful. Very friendly and appreciated his advice. Looking forward to him and completing the updating he will do. Really happy that I can call on Border at any time, and getting such excellent service

5 Stars rated.
5 Stars rated.
5 Stars rated.

Kelsey is the most professional and courteous trades person we have ever had at the house. I was so impressed that I wanted to call your company and let you know how delighted we were with Kelsey.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was offered a number of options to deal with the issue in our home. Adding a humidifier was the most cost effective and covered the most issues. Service was prompt; the technician - Tyson - was on time, polite and helpful. He assessed the situation worked quickly, covered his shoes, was polite, friendly and considerate. An excellent job. 0 of 0 people found this review helpful. Helpful?

5 Stars rated.
5 Stars rated.
5 Stars rated.

A big thank you to everyone at Border for all their help with a recent home renovation. Dealt a lot with Jay their service manager and got to welcome quite a few of their techs in our home. Everyone was polite, tidy and very skilled at their particular trades. We are very happy with the work performed - thanks again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin Lund got 5 stars. His service was top notch. In the future I will be requesting him. I wish I had the name of the person who booked the appointment. She was not helpful and not very cheerful I'd give her two stars.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was able to fix my broken shower head arm without having to cut a hole in the wall - very impressed, as it had broken off in the threaded area inside the wall.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great work from Shawn C. Thank you for your time and efficient service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was able to fix my broken shower head arm without having to cut a hole in the wall - very impressed, as it had broken off in the threaded area inside the wall.

5 Stars rated.
5 Stars rated.
5 Stars rated.

TYSON HARMES: I congratulate "Border Plumbing" on having Tyson on their team! He is one of the most professional (if not the best) tradesman that I have dealt with in my 12 years in Kelowna.He was amazingly polite and explained all details of the replacement process.It was obvious he was very knowledgeable and extremely competent.He left the area where he was working shiny and clean...what a treat that was! Thank you Tyson.Your effort was greatly appreciated.I also appreciated your smile and kind demeanor. Diana Labossiere

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was very friendly, professional and helpful in explaining all he did. Thanks again for the excellent service. l also appreciated Toni's help with my concern. Thanks again, Lillian

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson was very professional and easy to talk to. Would be glad to see him on the next service call. It wasn't the computer it was me, I get lost on Facebook.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service and advice from Shawn, and quick service- half an hour from when I called to him arriving at the door.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I'm very pleased with the service I received from Shawn C. Earlier this year the hot water tank was replaced and I elected to update the kitchen sink/faucet. Shawn did excellent work. Last week, I didn't hesitate to call Border Plumbing when I suspected a problem with the water pressure in my home. I was concerned about possible flooding. After investigating, Shawn explained what was happening and we discussed the options. He changed the PRV (valve), replaced an old toilet as well as completed a few other plumbing maintenance items for me. I appreciate Shawn's friendly professionalism and his product knowledge. Thanks!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thanks Shawn C for service above and beyond the regular inspection call - great service from all at Border

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn showed up at the appointed time, he was neat, pleasant and professional in all respects. He did an excellent job of replacing a faucet in a difficult location . I HIGHLY RECOMMEND him and would use the services of Border Plumbing again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We called in the am and were able to get a plumber - Shawn C out to our home within a few hours. The office kindly phoned to see if it would be convenient for Shawn to come earlier and of course that was fine. Shawn introduced himself upon arrival, put on shoe covers and proceeded to the job area where he spoke with my husband about the issues. He made some recommendations due to the age of our home and the plumbing products used at that time. He was very knowledgeable and courteous and took the time to explain the job upon completion. We will certainly call Border for any future problems

5 Stars rated.
5 Stars rated.
5 Stars rated.

Wonderful work by Shawn C.!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Had furnace serviced by Justin and his assistant. Very prompt service, called to let us know exactly when they'd be there. Went that extra mile and spent the time to clean burners, check over all facets of furnace, answer my questions, and explain future service needs. Very professional and didn't leave any mess behind.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin was early for our appointment, very knowledgeable, and a pleasure to deal with. Thanks.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service from Danielle. Along with her service came a very friendly person.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Border has been coming out to my rental house in Kelowna for a couple of years now and I've always been very happy with their services. My first experience using Border was dealing with a hot water tank that burst late Sunday night on a long weekend. I called their 24 hour emergency phone number and they had a guy out to install a new tank in less than an hour. Since then I've had them do lots of odd jobs around the house an I've always been very satisfied. Thanks again Team Border!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Been meaning to leave these guys a review for a while now and finally got around to it. Over the past 7 years or so I've gotten to know Joe and his team at Border. They've been out to my house for everything you could imagine in the plumbing, heating & A/C world. Love the work they've done, always honest and reliable in an emergency situation. They've always showed up on time or notified me if the guy was running a bit behind schedule. I've used other companies here in town before but in my opinion nobody compares to Border's professionalism, warranties and value. You get what you pay for!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Danielle was on time and very friendly, as usual. Last time she was here, she went above and beyond her duty. It was much appreciated. I would have her come anytime. She's my favourite tech. KUDOS DANIELLE!!! Joan Bleiler

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson. was great, thanks for solving the problem

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson was very professional and helpful in dealing with our non-functioning furnace. He fixed the problem quickly and spent quite a bit of time ensuring that the furnace was working efficiently and at the best setting for good heating.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was impressed with the immediate response as well as I felt Justin L was super courteous and very informative. I felt good after the visit and I will recommend Border Plumbing to my friends and family. Thank you Justin!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

I have so appreciated my many years of service with Border. The preventative maintenance program has saved my bacon on a number of occasions, and saved me money in a big way. Recently, Danielle, serviced my heating system. Six months ago she did the air conditioning... all part of my Gold member service. She is smart, thorough and easy to talk to. I highly recommend these folks to my friends and family for trustworthy skills and customer connection!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin was very nice, helpful and efficient. We would be happy to have his service anytime. You are lucky to have him as an employee.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thank you Shawn C for finding the problem fast and fixing it efficiently! Awesome fast service! We had a truck out here within 1/2 hr!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thanks to Justin and his sidekick today our furnace is working. Very professional, honest and informative. We appreciate all your assistance today and in the future. You rock Justin!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn C. ventured onto Glenrosa's snow covered side streets, repaired the water leak in record time, appreciate the wonderful service, highly recommend!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dec. 31st., our hot water tank blew. Spoke with Joe at Border he sent Shawn out to look after us. New hot water tank installed in a very short time. We received the clean, friendly prompt service we have come to expect from Border Plumbing Heating. Thanks again!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great Service house is now warming up

5 Stars rated.
5 Stars rated.
5 Stars rated.

Once again exceptional service. Danielle B was absolutely fantastic. It was a lovely surprise to see a woman! Not that there is anything wrong with the guys but you don't see many woman in that industry. Thanks again!

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was very happy with the service that I received from Justin L. from Border Plumbing and Heating and Air. He had another fellow with him He was very pleasant also. So far my furnace is working like a top. They came on time and went straight to work and answered every question that I had. Five stars for Justin L. Thank you. Pearl Bulach

5 Stars rated.
5 Stars rated.
5 Stars rated.

We have always had excellent service. Our Service specialist was Justin L. who was on time and cleaned up after servicing.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very happy with Shawn C for the great job. Thank you.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service from Justin L today, thanks!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very happy with Shawn C for his great service. He is very nice and friendly.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Tyson Harms was very professional did a great job and very pleasant to talk too. These are the reasons we continue to stay with Border. Thanks

5 Stars rated.
5 Stars rated.
5 Stars rated.

I love all of the guys/ gals here, but Danielle B. was an awesome switch up!! <-- has been dealing with this company for 4 yrs, and it awesome. just gets better.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Justin and all the staff at Border Plumbing are AWESOME. I purchased a new furnace last year and they were wonderful, great and fast installation, made sure everything was working fine, came back to adjust the fan speed. Border staff are polite, efficient and totally professional. Justin was here this year for my annual check up. Did a great job, clean and tidy, explained everything to me. I highly recommend Justin and Border Plumbing!! Mary Dougherty

5 Stars rated.
5 Stars rated.
5 Stars rated.

I would like to thank Shawn C for replacing my tub drain in November. After I broke the crosshairs during an attempted removal, Shawn was able to cut the drain out and replace it. Something I don't believe every technician would have been able to do.

5 Stars rated.
5 Stars rated.
5 Stars rated.

thanks for sending me an easier way. I know it didn't come through yesterday, just want to say that I am always pleased with the service that your company provides. Justin L. was professional, courteous and extremely helpful and informative during the time he was servicing our furnace. he gave me several tips for prolonging the life of the unit. thank you so much for the great service! Sheila M.

5 Stars rated.
5 Stars rated.
5 Stars rated.

My name is Naomi and I live in Winfield. I would just like to say that whenever Justin L. has been to my house to do the maintenance checks for the heating/cooling system (last visit was Nov.30.12), he always goes above and beyond - he is sincere, pleasant, very helpful and doesn't mind explaining things - even if I ask the same questions over and over. After he's come and gone, I am not left wondering if there's something I should know about because he offers info and helpful advice before he leaves. He leaves me his card and tells me to call if I have any other questions or concerns. It's really refreshing to receive customer service like this and adds to peace of mind. Thanks Justin!! :)

5 Stars rated.
5 Stars rated.
5 Stars rated.

My name is Naomi and I live in Winfield. I would just like to say that whenever Justin L. has been to my house to do the maintenance checks for the heating/cooling system (last visit was Nov.30.12), he always goes above and beyond - he is sincere, pleasant, very helpful and doesn't mind explaining things - even if I ask the same questions over and over. After he's come and gone, I am not left wondering if there's something I should know about because he offers info and helpful advice before he leaves. He leaves me his card and tells me to call if I have any other questions or concerns. It's really refreshing to receive customer service like this and adds to peace of mind. Thanks Justin!! :)

5 Stars rated.
5 Stars rated.
5 Stars rated.

I would like to thank Shawn at Border Plumbing for helping solve our plumbing problem. He was pleasant, efficient, and knowledgeable. We will stick with Border. Thanks Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

both the service men I had come to my house on wed nov 14 were professional and id a very good job, if it were not for Tyson finding out that I had a water pipe that had sprung a leak in he crawl space the damage could have been much worse, I thought I was hearing something but since the noise started around the time I turned the furnace on I thought it was that making the noise thanks guys

5 Stars rated.
5 Stars rated.
5 Stars rated.

I would like to thank Shawn at Border Plumbing for helping solve our plumbing problem. He was pleasant, efficient, and knowledgeable. We will stick with Border. Thanks Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was very professional, friendly and did not leave a mess. We have been dealing with Border for quite a number of years now and do not have any negative comments. Great service always. Keep up the good work. Thanks

5 Stars rated.
5 Stars rated.
5 Stars rated.

On Nov. 05 Shawn Cook installed a new hotwatertank in our house. This man is indeed an excellent plumber and he made an outstanding job. After he finished the installation he gave me the instructions how to operate (pilot light etc.) and he also checked the faucets and sinks in the whole house. It is so great that Border Plumbing employ such a perfect skilled man. - Chapeau Thank you - Werner Gut

5 Stars rated.
5 Stars rated.
5 Stars rated.

Hi all First of all I like the way that Jane informs the customers - let them know that the technician is on the way. And Danielle Boileau did a wonderful job. Over all I'm very satisfied about your service and will for sure recommend your Company. Thank you and regards Werner

Danielle Boileau was efficient in performing the service. She was also very cheerful in performing her duties. A pleasure to deal with.
12/21/13


Thanks so much to Shawn for the prompt service in helping us with our leak. Jan and i appreciate your effort and professionalism in dealing with us. I am also grateful for your discerning eye on the other aspects of my plumbing system so that future problems can be avoided. You are the best!! Martin Mills
12/16/13


Danielle is a most personable individual. She did the winter maintenance on our heat pump efficiently. She provided a full written and verbal report on the work that she did and offered some suggestions that may save us some heating costs. She can come back any time. Tom C
12/13/13


Danielle has been the best technician we have had since moving here in 2006. We give her 5 stars. thank you Danielle.
12/13/13


Mr. Shawn Cook installed our new natural gas water heater this week and we were impressed with his professionalism and explanation of the workings of the unit.
11/23/13


Justin L. was great! Straight up & gave me all the info I needed, answered all my questions. Will be seeing him again when he comes to repair my furnace. Very professional & knowledgeable.
11/23/13


Danielle was fantastic....personable, knowledgeable and helpful. By far the best furnace service we've ever had in our 12 years in this house! Wish we had known about you guys sooner!
11/16/13


Justin swooped into our home, diagnosed our problem quickly and repaired it within the blink of an eye ... after hours on a Friday night. He saved me $500 to boot and handled our menacing guard dog with good-natured aplomb. Thank you.
11/15/13

Shawn was very knowledgeable, efficient, and his presentation was excellent, I would recommend him to everyone I know, was very satisfied with his service! This is the second time I used this company and would use them in the future!! Thank you!!
10/26/13


Border customer since our last home and they were the first to call when the HWT leaked at our current home. Justin L was honest and friendly, patient with all my questions. Pro service.
10/21/13


Kelsey and Jason did an amazing job installing our new furnace. They were very personable, trustworthy, and informative. We would highly recommend Border Plumbing and Heating to our friends and family. Couldn't have asked for a better team. Thanks so much!
10/18/13


Shawn is a very competent, efficient and friendly professional. He will get my recommendations (along with Border) many times. Five and a half stars!!
10/15/13

Such a fantastic company, I'm a customer for life! Danielle was efficient and very friendly.
09/27/13


Tyson H did a great job today, as usual!! Tyson has serviced our furnace for over a year.. He is always courteous efficient and honest. I give Tyson 2 thumbs way up!! Keep up the great work Tyson!...
09/17/13


Danielle B. went above and beyond the call of duty once again for me. She had installed a new thermostat in July and it started to make noise. I phoned the office and they said that she should be there in about a half hour. When she got there she said that it was the transformer in my doorbell. She disconnected it and all was solved. I wasn't charged for her coming out and I was impressed on how soon she came and solved my problem. Kudos to Danielle.
41587


Shawn C. had several plumbing surprises when he started the renovations to my existing bathroom. The parts that should have been there in the wall, were not there. The old counter top sink was glued onto the counter with way too much adhesive. It was a real challenge getting the old sink out. The tub fixtures I had selected didn't fit the existing tub outlet. Shawn had to do some very real creative plumbing to make it all come together and work. There were two tub parts that I forgot to select, but Shawn found two parts that matched and it is all good. I am very pleased with the finished product.Thank you Shawn. Nicky
08/28/13


Shawn (plumber) was knowledgeable and outlined the steps necessary to complete the project. He completed the job in an efficient, professional manner and left the work site in a tidy condition. Shawn was friendly and respectful. I appreciated the discount given as a member of Border's Energy Savings Agreement Program.
08/23/13


First of all I would like to thank you so much for a great job you are always doing in taking the orders and despatching your technicians. A special thanks belong to Shawn who did once more an excellent work in improving our irrigation system with new valves. Shawn thank you it is always a great pleasure meeting you and look a bit over you shoulder and learn a bit more. See you next time - Werner
08/22/13


Shawn is very professional, pleasant and helpful. He explains exactly what needs to be done in detail and he let me know what the total amount will be before he started any work. Shawn answered all of my many questions. Thank you Shawn.
08/22/13


I want to thank all of those who I have dealt with at Border Plumbing and Heating. I made a request on line and had someone call me back that day. They gave me a day and time for my appointment. Shawn showed up promptly at the given time. He worked quickly, cleaned up and told me exactly what the problem was. He didn't even cringe when I asked him to look at a hair clogged, messy sink that my teenage daughter uses:) Thank you Shawn for everything you did! Next time we have a plumbing problem I will be sure to ask for you.
08/15/13


Shawn C installed our new hot water tank, he was very professional, fast and efficient. He is an asset to the company. We are very pleased with his job.
08/13/13

Tyson, was right on time, put his shoe covers, on, and got right to it. He let me know that my water tank was pretty old and that it could go anytime. He told me of the area's where the owners before us kind of makeshifted some of the work, and at some point in time I could have a leak. I was very impressed with his work and his attitude.
04/29/13


Shawn was our service specialist. Very pleasant, polite and efficient. He saved time by coming first to see what supplies he needed, then back again to complete the job. He was efficient, worked quickly and cleaned up too! Border is lucky to have such a great employee. Would not hesitate to call your company again! Thank you Shawn. 0 of 0 people found this review helpful. Helpful?
04/29/13


Aaron Short came out on an emergency call because Fortis shut off our gas to the furnace because we bought our home from someone who should have called a professional. Aaron was very thorough and friendly and even though he had to crawl under our home and remove black widow spider cobwebs, he was still smiling and very friendly throughout the entire time. He went beyond what he had to do to get our gas back on. We really appreciate all he does and for letting us know about the service contracts that were available and we signed up for. Great job AARON!
04/26/13


For great service and solutions for plumbing, heating and cooling throughout the Okanagan Valley, call and speak with the service pros at Border Plumbing, Heating & Air today.

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